| To obtain a position that will use my skills and qualifications for the overall benefit and advancement of the company while fulfilling my personal growth. |
EXPERIENCE
June 2007 to Present
June 2007-Present Integrated Merchandising Systems Morton Grove, ILAccount Manager, April 2014-Present
- Build credible relationships and act as key liaison between client and agencies.
- Field day-to-day inquiries from client and agency partners.
- Manage client expectations and goals, reworking unreasonable demands into positive achievable outputs.
- Present item and process innovations that meet client goals and KPIs.
- Lead and facilitate all phases required to set up and manage the quarterly program ordering process
- Manage programs to strict delivery dates against established annual calendar/timelines
- Assist in various special projects as assigned my Account Director.
- Managed a team of 5 customer account representatives.
- Field day-to-day inquiries from customer account representative and account team.
- Created training materials to educate customer service team and new hires.
- Managed the hiring and training of all customer account representatives.
- Created process effeciences to help team meet client goals and KPIs.
- Trained all new hires.
- Faciliated communication between manager and customer service team.
- Assisted with AS400 maintenance.
- Assisted my manager with monthly metric reports.
- Worked with vendors to ensure client service standards were met.
- Assisted in training new hires.
- Assisted account team with various client projects.
- Assisted with inventory management.
- Placed orders for high profile events and tracked orders to ensure orders meet strict delivery dates.
- Assisted manager with various projects.
- Handled field phone and email inquiries.
- Handled carrier inquiries and processed frieght cliams.
- Processed manual and bulk orders.
- Assist with yearly physical inventory counts.
- Assisted in creating training decks for the company training sessions.
Technical Skills
Proficient in JD Edwards, outlook, Microsoft word, excel, and Power point.Additional Background Information
- Fluent in speaking, reading, and writing in spanish.
- Great at multi-tasking as I am a full-time employee, full-time student, and mother.
- Detailed oriented and enjoy solving technical issues, hoping to land a position in IT after graduating.
Education
Associates of Arts -- June 2012
Oakton Community College
Oakton Home Page
GPA: 3.5/4.0
Bachelors of Science -- Expected completion date June 2016
Northeastern Illinois University
NEIU Home Page
GPA: 3.5/4.0