Please accept this letter of interest as application for the position currently available with your company. My confidential resume is attached for your review and consideration, and I believe you will find me well qualified.
Detailed on my resume you will find a solid background in multi-tasking, answering phones, typing, filing, customer service as well as computer skills, including but not limited to BASIC Programming, Adobe Photoshop, Acrobat, Web-Page Design, PowerPoint presentations, MSOffice, Excel, Access and Database.
I am confident that my experience in these areas will prove to be an asset to your company. I would welcome the opportunity to discuss with you how I might make similar contributions to the success of your company. I look forward to hearing from you to schedule a personal interview at your convenience.
Highly motivated, detail oriented self-starter with strong problem solving and analytical abilities, possessing excellent verbal, grammatical and customer service. Deadline driven, with the ability to juggle multiple assignments, and able to focus in a chaotic and fast-paced environment. Upbeat, excellent verbal and communications skills, creative, and artistic along with strong computer and Internet skills
Expertise in Computers: BASIC programming , HTML, Database IV, Webpage Design, Graphics Design, Document Creation, Adobe Photoshop, Adobe Illustrator, Access, EXCEL, Power Point, Microsoft Word 6.0, BASIC, Microsoft Office Suite, Microsoft Works, WP 6.1, Microsoft Draw, Microsoft Word 7.0, MS Outlook, Lotus Notes, Lotus 123, Fox Pro, Windows 98, 2000, XP, Templates, Macros and Database, Typing 55+wpm, and Analyzing, editing, copyediting, publishing, graphics, research and manuscript preparation, creating documents, creating and maintaining databases in addition to Mathematics, Science and Bilingual: Spanish/English.
1986-2007 Owner, Inspired Elegance, 3-D Creations, Fairie Ring
Creation and distribution of artwork and literature featuring fashion design, plant nursery, computer consulting including such duties as faxing, copying, word-processing, communications, printing, typing correspondence, management of business production. Duties include management, marketing, advertisement, bookkeeping using such software as MS Works, MS Office, MS Excel, HTML, MS Frontpage Express, Windows 98, Windows 2000, Windows XP, Adobe Photoshop, Adobe Acrobat.
2006-2007 Tech Agent, Alorica
Job Duties: Technical Support Representative (Internet Connectivity) Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
1986-2002 Assistant Programmer, Kelly Services
Database creation, systems analyzing, document creation, systems design and troubleshooting for such companies as Apple, IBM, Honeywell, HP, Immanuel Hospital and others in Silicon Valley, Sherman Oaks, CA and Portland, Oregon, using such software as DOS, BASIC, MAC IOS, DBASE, Access, Excel, Windows, Powerpoint, Adobe, Adobe Photoshop and other software
2010-Present Tax Examining Technician, IRS
Resolve inquiries regarding tax account issues such as tax delinquency. Adjust taxpayer accounts and provide information about general service procedures. Analyze and take appropriate actions Communicating with taxpayers and their representatives regarding their accounts on notices issued. Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest. Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments.Enter data into automated system to adjust tax, penalty, and/or credit adjustments.Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses. Gain cooperation of taxpayers by explaining the best options available to resolve the problem or question, mutual interests, and to make sure they understand their responsibilities. Interpret the law as it relates to the issues and if affects the performance and efficiency of the IRS.
