Allowing YOU to make the most of YOUR time
TERMS
Dunblane Domestic Services agrees to perform the work specified by
the Client in professional manner using every care to accomplish a
satisfactory service.
By ordering services the client is agreeing to be bound by
Dunblane Domestic Cleaning Terms and Conditions of Service. ·
There is no registration or introduction fee for joining Dunblane
Domestic Services. You only pay our hourly rate.
It is our responsibility to provide to the clients, only reliable
and trustworthy cleaners. All the cleaners registered with us and
working on our behalf have been fully screened through a personal
interview and checking of references and employment history.
We do not employ the cleaners. All the cleaners are self-employed and
the payment of Tax and NIN as a vetted independent person is their own
responsibility. Dunblane Domestic Services will try to provide a replacement cleaner if the
Client’s regular cleaner is not available. This may not be possible depending on our committments at the time.
·
Our cleaners work any day of the week including Bank Holidays. If
your cleaning visit is due on a Bank Holiday and you haven't called or
e-mailed to cancel the visit, the regular amount due for that cleaning
visit will be charged regardless of whether the cleaner has cleaned your
property or not.
·
The Client is responsible for providing the tasks list, cleaning
materials and equipment when booking a general, regular or one-off
cleaning service. Cleaning equipment must be in full working order. In
the case where cleaning materials and equipment are not provided/not in
full working order, the result from the cleaning visit may not be
successful, Dunblane Domestic Services cannot be held responsible and no
refund can be claimed by the Client for the job in question.
Dunblane Domestic Servics will provide all cleaning material and
equipment on request. Please note that this may be subject to a
surcharge. The Client must allow the cleaner access to hot water and power.
All fragile and highly breakable items must be secured or removed.
Items excluded from liability are: cash, items of sentimental value, art
and antiques.
Requirements: 2 hours minimum for general - regular cleaning –
weekly, 4 hours minimum for regular cleaning
– fortnightly, 3 hours minimum for one-off and
spring cleaning. This is dependent on house / property size.
Payment must be made by cheque. Period of payment is negotiable.
The Client may cancel/skip a cleaning visit by giving at least 48
hours notice. Otherwise if not notified on time, Dunblane Domestic
Services will charge the full amount for the cleaning visit and no
refund can be claimed. The Client may terminate the regular cleaning service by giving one-week
notice in writing specifying last cleaning date.
In case of a complaint, Dunblane Domestic Services requires to be
notified within 24 hours after completion of the cleaning work. No
claims will be entertained after the above time limit. If the Client is
dissatisfied with the work, a cleaner must be allowed to return and
re-do the job at no extra charge. If the client is dissatisfied again we
will replace the cleaner and the client will not be charged for the
first visit of the new one.
If, after an offer of Engagement has been made to Dunblane Domestic
Services and the Client decides for any reason to withdraw it, the
Client shall be liable to pay a minimum fee of £50.
The Client must pay to Dunblane Domestic Services any amounts that
he/she owes under this Terms and conditions. Dunblane Domestic Services reserves the right to cancel the cleaning
service with immediate effect due to non payment.. Dunblane Domestic
Services retains the right to cancel the cleaning service with a 48 hour
notice period to the client.
Dunblane Domestic Services reserves the right to make any changes
to any part of these terms and conditions.
General -
Regular domestic cleaning service
The client must pay to Dunblane Domestic Services £10.00 per hour, we
require 2 hours minimum per visit. Payment must be made by cheque at the
end of the agreed period upon receipt of an invoice. The Client's is
charged on a weekly/fortnightly/monthly basis according to the client's
request for number of cleaning hours and interval between visits. The
Client must supply the tasks list, cleaning materials and equipment.
Dunblane Domestic Services cannot be held responsible for unsuccessful
cleaning visit if the cleaning material supplied is not in full working
order, or suitable for the purpose.
Spring Clean or One off cleaning services
The Client must pay to Dunblane Domestic Services £10.00 per hour for a
one-off cleaning visit, we require 3 hours minimum per visit. Payment
must be made before the cleaning visit or the Client may pay only
a deposit at the time of booking and the rest of the amount on the day
the job is completed. The Client must supply the tasks list, cleaning
materials and equipment. Dunblane Domestic Services cannot be held
responsible for unsuccessful cleaning visit if the cleaning
material supplied is not in full working order, or suitable for
the purpose.
Move in/out cleaning
The Client must pay to Dunblane Domestic Services £10.00 per hour for a
one-off cleaning visit, we require 3 hours minimum per visit. Payment
must be made before the cleaning visit or the Client may pay only a
deposit at the time of booking and the rest of the amount on the day the
job is completed. The Client must supply the tasks list, cleaning
materials and equipment. Dunblane Domestic Services cannot be held
responsible for unsuccessful cleaning visit if the cleaning material
supplied in full working order, or suitable for the purpose.. Washing
up/laundry is not included in Move in/out cleaning. The place must be
vacated from all the furniture. Dunblane Domestic Services can provide
equipment and material at additional cost.
As part of this type of cleaning we will do:
Clean all internal windows, window frames, sills.
Clean all skirting and wash the doors.
Wash all sockets and switches.
Clean all skirting boards.
Clean all kitchen, bedroom, living room and etc. cupboards inside and
out.
Clean and polish all kitchen, bedroom, living room and etc. surfaces and
wooden works.
Clean toilets inside and out.
Wash the tiles and all basins in the bathrooms.
Hoover and mop all floors and stairs.
Make sure all the property is dust free.
DDS Team Cleaning
The Client must pay to Dunblane Domestic Services £20.00 per
hour, we require 2 hours minimum per visit. Payment must be made before
the cleaning visit or the Client may pay only a deposit at the time of
booking and the rest of the amount on the day the job is completed. For
Move in/out cleaning, Spring/One off cleaning and after builders
cleaning the client may require our “DDS team cleaning”. We will
provide you with all the cleaning materials and equipment. The client is
responsible for supplying the task list. Washing up/laundry is not
included in DDS team cleaning.
Post Build Cleaning
The Client must pay to Dunblane Domestic Services £10.00 per hour, per
property, we require 3 hours minimum per visit or £20 per hour if using
DDS team cleaning on more than one property. Payment must be made before the cleaning visit or the
Client may pay only a deposit at the time of booking and the rest of the
amount on the day the job is completed.
For post build cleaning the client must supply task list. Dunblane
Domestic Services will provide you with all the cleaning materials and
equipment on request or the client must supply all the cleaning
material. Dunblane Domestic Services cannot be held responsible for
unsuccessful cleaning visit if the cleaning material supplied is not in
full working order or suitable for the purpose. The place must be
vacated from all the furniture./ building equipment.
We will remove all labels from bathroom, windows, toilets and kitchen.
Clean all floors of any paint and plaster.
Clean all windows of any paint and plaster.
Clean all windows, window frames, sills.
Clean all skirting and wash the doors.
Wash all sockets and switches.
Spot clean walls and ceilings.
Clean all skirting boards.
Clean all kitchen, bedroom, living room and etc. cupboards inside and
out.
Clean and polish all kitchen, bedroom, living room and etc. surfaces and
wooden works.
Clean toilets inside and out.
Wash the tiles and all basins in the bathroom.
Hoover and mop all floors and stairs.
Make sure all the property is dust free.
Office Cleaning
The client must pay to Dunblane Domestic Services £10.00 per hour, we require 2
hours minimum per visit. Payment must be made by cheque on the day of
the cleaning visit or at the end of the agreed period upon receipt of an
invoice. The Client must supply the tasks list, cleaning
materials and equipment. Dunblane Domestic Services cannot be held
responsible for unsuccessful cleaning visit if the cleaning material/
equipment supplied is not in full working order, or suitable for the
purpose.
Party help
The client must pay to Dunblane Domestic Services £10.00 per
hour, we require 2 hours minimum per visit. This may be a suitable task
for our DDS Team Clean above. Payment
must be made by cheque on the day of the cleaning visit or within seven
days upon receipt of an invoice. The Client must
supply the tasks list, cleaning materials and equipment. Dunblane
Domestic Services cannot be held responsible for unsuccessful cleaning
visit if the cleaning material/ equipment supplied is not in full
working order, or suitable for the purpose.
LET Cleaning - Estate Agents - Holiday Lettings
The Client must pay to Dunblane Domestic Services £10.00 per hour
for a cleaning service, we require 2 hours minimum per visit.
Payment must be made before the cleaning visit or the Client may pay
only a deposit at the time of booking and the rest of the amount on the
day the job is completed or by negotiated arrangement on presentation of
an invoice. The Client must supply the tasks list, cleaning materials
and equipment.
Over two hours charges see General
Regular cleaning
Dunblane Domestic Services cannot be held responsible for
unsuccessful cleaning visit if the cleaning material/ equipment supplied
is not in full working order, or suitable for the purpose.
Industrial cleaning
Terms and conditions, prices and all details for Industrial cleaning are
subject to negotiation and contract.
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