#28/11105 9th Ave NW Edmonton AB Canada T6J 6Z4
780 988 2962
[email protected]
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#28/11105 9th Ave NW Edmonton AB Canada T6J 6Z4 |
| 2005 University of Alberta Education After Degree |  |
| 1997 University of New Brunswick Bachelor of Business Administration, Co-op Program |  |
| 1997 University of Western Ontario French Studies |  |
 | OzEmail, Sydney NSW Australia - Internet Support (WH Visa) |
| Nov 1999 - Feb 2000 | |
| In a call center, provided customer support and resolved technical problems related to Internet connectivity. | |
 | Global Gossip, Sydney NSW Australia - Support Technician Contract (WH Visa) |
| May - Sept 1999 | |
| Assisted in providing network and terminal support for the twelve Global Gossip stores located throughout Australia. Included hardware maintenance, upgrades, and Internet connectivity provisioning. Charged with addressing billing issues with suppliers and ISPs. Responsible for ordering and shipping hardware and software for all of our stores and headquarters. Organized store software licensing and maintained inventory records. | |
 | NBTel Internet, Moncton NB - Internet Systems Coordinator |
| Oct 1997- Feb 1999 | |
| Provided customer support and resolved technical problems in a bilingual call centre. Created cases and maintained a database of technical problem resolutions using CBR Express and Casepoint. Delivered formal and informal training on various Internet technology and support procedures. | |
| University of New Brunswick - Computing Services Duty Consultant |
| Jan - May 1997 | |
| Provided technical support to students and faculty of the University of New Brunswick Computing Services Department. Ran a cash register for offered services. | |
 | Industry Canada, Saint John NB - Internet Consultant/ Multimedia Analyst |
| Sept - Dec 1996 | |
| Tailored Internet productivity sessions to meet the needs of various small and medium sized businesses in New Brunswick. Performed software installations and training. | |
| NBNet, Moncton NB - Co-op Work Term, Technical Support |
| Apr - Sept 1996 | |
| Provided customer support and resolved technical problems related to the Internet in a call center. | |
| NBNet, Saint John NB - Contractor |
| Feb - Apr 1996 | |
| Aided in the development of test scripts for a switch cut-over in Saint John, New Brunswick. | |
 | NBTel Mobility, Saint John NB - Co-op Work Term, Cellular Provisioner |
| Sept - Jan 1995 | |
| Resolved stability issues surrounding the relationship between credit-check software and the Local Area Network; recommendations eliminated costly down-time. Established the ground-work for a Beacon Scoring system that would determine future account activity. This involved general research into Beacon Scoring, cost/benefit analysis, developing criteria, and negotiations with Equifax Canada. Analyzed collection techniques, probabilities of account behavior, and the overall viability of instant approval of customer applications. Re-engineered the service agreement filing system. Aided in the establishment and promotion of an inter-office e-mail system. As a result, Customer Service Representatives were able to spend more time serving customers versus listening to inter-office voice-mails. | |
| Operating Systems Windows XP, 2000, 98, 95, 3.x, NT and MS-DOS. |
| Internet Knowledge in HTML, Networks, Routing, TCP/IP, Browsers, E-mail, FTP, and various other clients. |
| Programming Completed courses in Visual Basic, HTML, COBOL and d-Base. |
| World traveling, observing other cultures and landscapes. |
| Oganizing a local Hungarian Rules Water Polo club. |
| Mountain biking and hiking. |