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Data
Diggers Service Terms & Conditions 1.
General Information. 1.1.
In these terms
and conditions, “We”, “Us” or “Our” refers to Data Diggers. The term
“Customer” or “Client” refers to any company, firm, individuals or group of persons
that contacts Data Diggers with reference to products and or services
including diagnostic and/or data recovery 1.2.
The diagnostic process involves examination
of the particular media involved and making a determination as to whether
data recovery is possible from the customer’s media. 1.3.
It will be necessary to duplicate and
analyze the data retrieved from the client’s media to determine whether the
data is wholly in tact. 1.4.
Data Diggers
hours of operation are Monday thru Friday with the exception of Public
Holidays. Data Diggers may perform recovery services outside these hours at
our discretion. 1.5.
We will do our best to meet turnaround times
for service, but failure to do so is not essential to any contractual
obligation. 2.
Quotes, Estimates & Payments. 2.1.
Any quote we
make will be valid for ten business days after which the quote may be adjusted without notice. 2.2.
Quoted prices do not include VAT which the
current rate is 17.5% of the net total payable. 2.3.
We reserve the right to ignore any requests
for service unless we receive acceptance of our quote via reply/return email
confirmation. 2.4.
A small fee
shall be payable before commencing any recovery work. This will be equal to
one quarter of the accepted quote total and is non refundable. 2.5.
The customer understands that payment in
full is due prior to release of retrieved intact document/data file. Payment
can be made via our Web Site by Visa, MasterCard, Switch, and Electron. 2.6.
Our confidentiality policy requires that we
DO NOT disclose information on data files recovered from client’s equipment
without the consent of the client. 3.
The Recovery Process. 3.1.
We will inform
the client via email or telephone if we have successfully retrieved their data and if the data is
in tact and may also email an excerpt from the data to verify whether it is
the desired file that has been recovered. Once confirmation has been received
the balance of the agreed quote will be due before release of the retrieved
data. 3.2.
Due to the nature of data recovery, we will
require access to media via any device it may be connected to, usually a PC
or Laptop. Data Diggers are not responsible for any abnormal performance,
quirks etc. which may occur as a result of data recovery attempts. 4.
Performance of Service. 4.1.
Data Diggers
may use Royal Mail Special Delivery in order to convey data files on CD Rom,
USB Pen Drive or Floppy Disk. Other arrangements may be agreed. 4.2.
Data Diggers
will not be responsible for Delays which may be cause by the postal service
nor will we be responsible for loss or damage while in route. We will not
compensate for inconvenience or loss of profits unless previously agreed in
writing by us. 4.3.
The client
agrees to inspect the recovered data or product immediately after delivery.
Any claim that the product or service does not comply with the product or
service requested must be notified in writing via email within five business
days of delivery. Claims made after five business days will be resolved at
our discretion. 4.4.
Data Diggers
will retain a copy of your document/file for ten business days from the date
of release. 4.5.
Data Diggers
offers no guarantees or warranties of any kind and any liability to the
customer will be strictly limited to fees paid for recovery services. Home Recovery Assessment Products Payments Links Website design by Irene Dalby |
