Dear mc Ronalds production manager 

Hello,  not so long ago you sent our company linchals food review board pty ltd a request to review your restraunt. I was dispatched to your restraunt to do a full scale review on your restraunt. And has found the reasons why your restraunt is not generating great sales, me my self
Own my own independent franchise of restraunt and have won many awards for the way I have orientated and run my restraunt. Your restraunt has a long way to go before it can truly prosper as a  restraunt. There are many areas that are lacking and these include:

Food quality
Overall customer service
Contrast  of foods
Dining area
Sanitary conditions
Time taken in preparing food.

I will explain the reasons and solutions to these problems.

Food quality
	
	Your food in your store has great potential but is being held  back by the quality of the food. If you  spent the extra dollar on the food resources and products you use to make the food. Your food will be of higher grade and contribute greatly to the satisfaction of the customers who dine at your restraint. a list of recommended changes to your products are included here, these have been tried at my store and seem to have been working greatly.

Fries:.  Shoestring cortez premium grade 7.
5 inch burgers: torques meat co forting grade 5
4 inch burgers: torques meat co forting grade 5

The list could go on, but more research into the available sources of food distubters is required.you could visit  www.watzinmyfood.com.ar for a comprehensive outline of many of the products you can order for the reastraunt.

Overall customer service.
	
	While doing research at your restraunt I discovered that many of your crew were badly trained in customer service, and lacked many skills. See not only the food in a restraunt will make the customer want to come back for more, many of your service staff did not make the customers feel welcome and dident handle customer complaints very well. You enforce strict rules and construct a  warning system if  there isent one already in place. You must explain to your staff that they must always make the customer feel welcome and wanted at your store and to ignore any ill mannerd statements carried out on them by the customers and handle then in a proper manner, if the workers have a problem with the customers ask the crew to talk to you before they act.

Contrast of foods
	
	This is not a major issue but can still have a negative effect on your restraunts successfulness. While your meals require variety of things for them to stand out the items included in your meals can not contrast to much or they will put some customers off buying them. For example in one of your meals you have  a burgur fries orange juice and a free icecream of the customers choice. This is a very bad thing because  orange juice and milk products don’t mix very well and make many customers feel sick after ingesting them. Plus this also puts customers off buying your meal  because of past expierences with orange juice and milk.

Dining area
	
	The dining area in your store is very lacking in many ways, these include colour orientation  comfortablitay. Physical orientation and  overall look of furniture.  First of all your shop should have a certain theme of colours that match and look good with each other. In you store you have colours flying everywhere and it makes your store look unattractive to the eye. And it is very important that all the furniture is the same and you only have 1 set type of everything, for example you have atleast 3 different types of chairs and 4 different types of tables, this is bad because the customers may not like certain chairs or tables and may be forced to sit in them when the store gets crowded.

Sanitary conditions.

The over all cleandlyness of your store is not bad but this is an area the crew must concentrate greatly on when they are at work, many customers don’t like to go to dirty restraunts and when they have had a bad experience at your store they spread there expirence  at your store to there friends and the word passes and then your store will earn a name for itself and many customers will turn away from you. This has happened in a countless amount of stores and should be avioded before it becomes a great problem. Have more cleaning routes and sweep the floor more often and make sure everything is shinning and you should avoid being branded with a bad name easily.

Time taken in preparing foods

When I went to your store and ordered food for the first time I had to wait 5 minutes for my meal. This is very bad and your speed of service must improve, because you are a fast food  restraunt your crew has to be able to prepare burgers in under 30 seconds once they are fully trained. You could also re orientate the way your preps are layed out so  back crew can have more access to them while they are making burgurs. One of your main problems is that you work on a one bench system, this system is very slow when compared to other systems like the 2 bench systems and the martawell system. I recommend the 2 bench system because u only have 2 
types of burgur layouts. You should have a 4inch bench and a 5 inch bench. And have a minumum of 1 person on each at a time.

When compared to the restraints we have reviewed your store does a lot better then most. Your store has great potential and should prosper in the years to come. Use the solutions we gave you as a guide and take in great consideration the things we have expressed in this review. In 1 years time we will dispatch another person to review your store again and see how your store has flourished.  

Thankyou