Primary MSN
email address:[email protected]
Primary VOL/MSN account found in CSP:yes
Customer is able to connect/route in IE 6:yes
Customer meets min system requirements:yes
IE Optimized: yes
VOL/MSN software is installed: yes
Version of MSN software: 9
All other Technical issues addressed: yes
Reported issue with MSN:
cannot send email with msn
-----------------------------------
ping 66.94.230.39 yahoo
ping 216.239.53.99 google
dns servers
east dns servers west
212.46.128.1
206.124.64.253
212.46.128.2
206.124.65.253
https://zeroknowledge.fileburst.com/verizon/Verizon-Internet-Security-Suite-5.1.15.exe
https://activate.verizon.net/launch/start?customertype=existingdsluser&ver=5.1.D
http://www2.verizon.net/update/msnwebinstall/start.asp
http://208.52.219.27/webphone/index.html
http://www.softwarepatch.com/windows/blasterdownload.html
http://www.microsoft.com/downloads/details.aspx?FamilyID=17d997d2-5034-4bbb-b74d-ad8430a1f7c8&displaylang=en
http://www.softpedia.com/progDownload/Outlook-Express-Download-40.html
-----------------------------------
orion steward
00600f9b4f85
eduardohandyman
adriana7
36G7usrd1
bwl1g9
bj5dgt
ilgp012610164
-----------------------------------
AccHrs:after 9am
ModemStat:all good
NID: Outside
OS:xp
ADNT code:0123
AltCBR:56270865
BCTime:10am
(no route never work)
USB Attempted:
PC Config Verified:
IP Address:
(Never Worked ? No Sync)
SRD/FOC: 04/27/2005
# Of Phone Jacks:1
# Of Devices on DSL Line:2
All Devices Filtered:yes
Sync @ Different Jack:no
(No Route)
When Problem Started:2 days
Any Recent Upgrades:no
USB Attempted:no
PC Config Verified:yes
IP Address:169.254.x.x
(No Sync)
When Problem Started:
Account Active:
Checked Connections:
# Of Phone Jacks:
# Of Devices On DSL Line:
All Devices Filtered:
Any premises changes:
Sync @ Different Jack:
(Intermittent Routing)
When Problem Started:
Specific actions:
(disconnects when door answering service is engaged. During downloads etc.)
Actions To Resolve Previously:
When Does Service Go Down:
(Intermittent Sync)
When Problem Started:
Actions To Resolve Previously:
# Of Phone Jacks:
# Of Devices On DSL Line:
All Devices Above Filtered:
When Does Cust Lose Sync:
(Slow Throughput)
When Problem Started:today
Speed Test Results:56k
File Sharing Software:yes