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What:  Case studies  are written summaries or syntheses of real-life cases based upon data and research require you to isolate and think through the key issues involved against both theory and the larger comparative environment identify appropriate strategies for the resolution of the 'case' weigh the pros and cons of the remedial options/strategies recommend and present a rationale for the best resolution How:  The process to develop a case studies: define the objective of the case study identify the important players within the organization, the "stakeholders" identify other target groups of the organization, whether clients or suppliers state the official mission of the organization studied state the historical mission of the organization state the understood mission of the stakeholders in the organization scale the importance of stakeholders, whether in decision-making or effect of consequences outline the formal decision-making process note informal decision-making processes identify the process of production or service delivery identify support mechanisms identify competitors What is the organizational context of the profession or of competitors state the major problem subsequent problems and implications role of management role of production/service providers identify strategic issues Identify decisions needed to be made Identify risk factors Identify historical precedents Define remedial options Compare options as regards pros and cons, theory, risk factors Make recommendation and justify Write an executive summary focusing on key elements Study Guide Index