Product Management / Customer Interview / Requirements Gathering / Product Road Map
Web Applications / Internet Transactions / e-Commerce
Prioritization / MRD / PRD / Competitive Analysis / Strategy / Positioning
Usability / Learnability / User Experience / User Testing
Guided Interactions / Search / Knowledge Management
Marketing Collateral / Brochure / White Paper
Presentations / Public Speaking / Negotiation
Experience Epiphany, San Mateo, CA, July 2004 - Present Senior Product Manager, Sales and Service Applications, Retail Financial Services Contact Center Solutions Manage enterprise-class Customer Relationship Management (CRM) software applications.
Focus product development by conducting field seminars with customers.
Set priorities for product development.
Author white papers.
Drive new product and solution introductions.
Interact with customers and field to focus product roadmap.
Reinterpret product literature for marketing programs.
Selectica, San Jose, CA, May 1999 - July 2002 Product Manager Managed enterprise software connector product life cycle from requirements, throughout development, including marketing launch programs, onto customer deployment.
Defined products for enterprise application integration (EAI) between sell-side transaction systems and ERP, CRM, SCM, and eCommerce platform vendors.
Influenced and stimulated product development projects.
Created marketing materials.
Conducted product rollout to field sales force and customers.
Managed enterprise software connector products from requirements, through development, into marketing programs.
Developed training materials and programs for customers, sales department, professional services division, and partners.
Senior Marketing Engineer, Business Development, Selectica
Designed architecture for integrated, best-of-breed solution strategies with partners.
Worked with other software vendors, system integrators, value-added resellers, and vertical market focused solution providers.
Supported sales efforts directed at strategic customers in identified vertical markets.
Perspecta, Inc., San Francisco, CA, September 1997 - December 1998 Senior User Experience Developer
Designed and developed second generation Java JFC/Swing application of database metastore management for system to enhance ROI of content and media assets.
Conducted usability testing to enhance and refine user experience.
Created interactive, multi-threaded Java Applet front end to a cutting edge knowledge visualization and navigation system.
Oracle, Redwood Shores, CA, July 1995 - August 1997 Java Application Developer, Server Technologies Division
Developed new visual network configuration tool to broaden product line appeal to smaller SBU audience.
Designed and implemented Wizard user interface.
Integrated cross-division Java components from three teams on NT platform.
Coordinated common Java implementation across five projects.
Windows NT C++ Software Developer, Workgroup Solutions Division, Oracle
Built firewall proxy components for new Internet database access product line to extend target market beyond traditional client-server roots.
Integrated modern enterprise software management system on NT platform.
Developed networking products for cross-platform database client-server connectivity.
