Alex Nieuwmeyer's Letter

1. View the Source PDF File
2. Dear Members,
3. Definitions
4. Improvements
5. Project List



6. Divi Village Maintenance Fees Allocation Schedule
7. Divi Phoenix Maintenance Fees Allocation Schedule
8. Back to the Menu

Contents

• Dear Members,
  We have prepared the following information for our Divi Village, Dutch Village, and Aruba Phoenix members
  to provide a clarification of the member fee allocations on the property level.
  This overview provides a breakdown of how we have forecasted the distribution of the member fee for the upcoming year.
  This overview is derived from the actual operating costs of the previous year, and the amounts reflect an approximate appropriation of funds for 2004.
  The amounts reflected in this overview may be altered or revised as required at any time.
  We do hope our members will find this overview to be informative and helpful as we continue to move forward in planning our future programs.
  
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• Definitions
  The following definitions provide an overview of the primary categories:
  
  

  Property maintenance:

  This includes all expenses associated with maintenance inside and outside the units, air conditioning, paint, and landscaping.

  
  

  Housekeeping:

  This includes all housekeeping, laundry, & support payroll and operating expenses.

  
  

  Electricity and other utilities:

  The largest expense in this category is Electricity, which has sustained a significant increase in the past year.

  
  

  Administration and accounting:

  All payroll and expenses associated with membership accounting and property accounting.

  
  

  Reservations & Front desk:

  All payroll and expenses associated with the operation of reservations and the front desk.

  
  

  Property Management:

  Provides for the operational support, operating systems, and expenses associated with the direction and management of the resort.

  
  

  Reserve for replacement:

  Expenses associated with updating of furniture, and "soft goods" such as curtains and bedspreads.

  
  
  

  We would also note that, as was the case in 2002, the preliminary budget plan did not provide sufficient funding to cover all operating expenses.

  
  
  

  We would again stress that all new projects, including the new golf course "The Links at Divi Aruba", are separately funded and financed.

  
  
  Best regards,
  Alex Nieuwmeyer
  Director of Operations - Aruba & Bonaire
  

  
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• Improvements
  A number of improvement projects have occurred at the properties over the past year.
  For this year, we have project proposals being considered which will address additional items.
  
  

  At Divi Village,

  we have fortified our preventive maintenance program in the room units to monitor
  air conditioners' performance, painting of units, and specific soft good replacements.

  
  

  These programs will insure all units receive properly scheduled attention.

  
  

  We also have planned additional improvements on the Seabreeze Restaurant and Bar
  to maximize the comfort and enjoyment of the outdoor lounge.

  
  

  At the Phoenix

  we will begin the refurbishment of the building exterior.

  We also have additional projects to be announced as soon as the detailed information is completed and approved.

  
  
  

  Our Divi Team in Aruba and North Carolina is working diligently to address the issues and concerns our members have shared with us.

  Our goal is to insure our members receive the highest levels of service in an environment they can be proud to visit as their home away from home.

  
  

  We understand many will find items that do not appear on the project list below.
  Please know this does not indicate we are not aware of these issues.
  We are prioritizing projects to address issues as quickly as possible.
  We appreciate your patience and understanding, and we welcome your input.

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• Project List
  Please find below a presentation of projects that have been completed or are underway at this time:
  
  

  Divi Village

  � New bedspreads and curtains - in bldg. "A" + "B" total 47 units.

  � Painting - interior of all 23 rooms in bldg "A".

  � Painting - interior of rooms in bldg. "B", completed 16 rooms i.e. on the 3rd and 2nd floor.

  � Cleaning air-condition fan coils and re-insulation of pipes - completed in all 23 rooms bldg. "A".

  � Roof extension - at the Seabreeze Restaurant for added seating comfort.

  � Umbrellas on pool-deck - added more shade at the 2 pools.

  � Cleaning, vacuuming and sealing of complete meepo duct system - completed in all 23 rooms in bldg. "A".

  � Cleaning air-condition fan coils and re-insulation of pipes - completed on 3rd and 2nd floor of bldg. "B"

  � All air-conditioning related projects will be completed by September

  � Cleaning, vacuuming and sealing of complete meepo duct system - in blg. "B" on the 3rd and 2nd floor.

  � Deep cleaning - by housekeeping in all vacant rooms in bldg. "A" and in bldg. "B" on 3rd and 2nd floor.

  � Upholstery cleaned on sleeper sofas in bldg. "A" and in bldg. "B" on 3rd and 2nd floor.

  � New kitchen cabinet doors for top and bottom - in all rooms of bldg. "A" and "B" total 47 units.

  � New patio table and chairs - on terrace and balcony in bldg. "A" and "B".

  � Life Safety - new extinguishers purchased and installed in all units of blg. "C".

  
  
  

  Dutch Village

  � Pool I - completely replaced the interior surface, walls and all filter system and skimmers.

  The large dome was removed and the entire deck was repaved with terracotta tiles.

  � Phase I - garden area was re-landscaped and an automatic irrigation system has been installed.

  � New kitchen combo - purchased and installed in rooms 57 A+B, 88, 107A+B.

  � Floor tiled - in bedroom of unit 117+127+137

  � Air conditioner condenser unit replaced for 12 rooms.

  � Walkway - leading to Phase III replaced by pavers.

  � Walkway - outside of patio at rooms Phase III replaced by pavers.

  � Replacing of all dispensers- presently installing in all rooms for both the shower and washbasin.

  
  
  

  Aruba Phoenix Beach Resort

  � Exterior refurbishment program approved to begin later this summer.

  � The project of re-tiling all the Villa's will be completed in September

  � Thorough cleaning and preventive maintenance of the airconditioning and filter systems in all rooms has been completed.

  � New Toilets have been installed in the bathrooms;

  � The room furniture has been refinished;

  � The elevator renovation project has been completed and all elevators now run smoothly and dependably;

  � Life Safety - Grab bars installed in all bathrooms;

  � Irrigation system upgrade has been completed; this will decrease the energy cost.

  � Painting project of room unit interiors in progress.

  � Completed extensive training program in the Sunset Bistro on service and food and beverage quality.

  
  
  

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