David O'Brien
Somerville, MA 02143
http://www.geocities.com/daithiobrien
PROFESSIONAL EXPERIENCE
EXTRAPRISE, INC., - Boston, MA 01/01 to 01/05
IT Support Associate
- Provide first, second and Admin level technical support to local and remote users on desktops, laptop and VPN for an e-commerce consultancy and Siebel licensed partner.
- Set-up user accounts on Windows NT network, User mailboxes on MS Exchange server, and Lucent phone and building access. Maintain network and desktop printers coordinate outsourcing necessary repairs
- Create and image new desktop, laptop and server systems using Norton Ghost, test, deploy new software
- TCP/IP, Windows 98/ME/NT/2000, MS Office Suite, Norton AntiVirus, Ghost, Backup Exec, MS Exchange, Lucent Definity and Infinity Systems.
TVGRID.COM, INC. - Boston, MA 03/00 to 12/00
Desktop Administrator
- Support and maintain NT user accounts including rights, security and systems groups for a startup T.V listings website and their sister company, an online college student magazine.
- Deploy and support MS Office 2000, IE 5.5, Netscape 4.X, Meeting Maker 6.0.5 McAfee 4.05 using an install share point and Wininstaller.
- Support NT 4.0, MS Win95/98/ME and Network Associate Centralized Anti-virus Management
- Schedule and implement hardware purchases, installations, upgrades, systems reconfiguration and delivery of new systems
- Provide technical orientation to new users, create procedural documentation in HTML and inventory maintenance.
DEPARTMENT OF ENVIRONMENTAL PROTECTION, - Boston, MA 06/98 to 03/00
Desktop Support Specialist, Level II
- Provide Desktop Support for PC & Laptop Hardware, Software, Peripherals, LAN and Internet for approx. 800 DEP end user base
- Troubleshoot software problems including NT 4.0, MS Office 97, Outlook, IE 5.0, TCP/IP, Dial Up Networking
- Support operating systems, including MS DOS, MS Win95/98 and NT 4.0 NT on NT and Banyan LAN,
- Schedule and implement hardware installations, upgrades, systems reconfiguration and delivery of new systems
- Work with others in the Information Technology Office to develop information technology policy and guidance
DEP Help Desk Associate (Contract) - 09/97 to 06/98
- Created and published an informational brochures informing users of news and events within DEP information technology specifically concerning Work Stations, Network and Help Desk issues
- Provided phone, email and desktop support to all DEP end users
- Dispatched the appropriate resources for issues unable to be resolved immediately
- Posted, tracked and closed all calls in the Tracking Database, ensuring end-user satisfaction and ITO ability to analyze problem tracking data
- Maintained, updated and tracked inventory
COLONIAL MUTUAL FUNDS, - Boston, MA 01/96 to 08/97
Retirement Plans Representative
- Performed all functions of a Retirement Plans Representative including the establishment and maintenance of individual retirement accounts and qualified plans using CTRAN imaging and Pegasus systems
- Provided Customer Support by responding to telephone and written requests from shareholders and brokers
SCUDDER, STEVENS AND CLARK, - Boston, MA 05/93 to 12/95
EDUCATION
- Passed 70-067 Supporting Microsoft Windows NT Server 4.0.
Attended the following courses:
803: Administering Microsoft Windows NT 4.0
687: Supporting Microsoft Windows NT 4.0 Core - Technologies
689: Supporting Microsoft Windows NT Server 4.0 - Enterprise Technologies
I am currently pursuing MSCE certification.
Clark University Computer Career Institute, Braintree, MA
Proficient in Quark Xpress, Macromedia Freehand, Adobe PhotoShop, Pagemaker, Illustrator, Pagemill, MS Frontpage, HTML 4.0
Limerick Institute of Technology, Limerick, Ireland 1987 - 1991
REFERENCES
Professional and personal references furnished upon request.
