DANIEL KNOWLES
4 Cwmfelin Way, Waun Wen, Swansea, West Glamorgan, SA1 2DR
E-mail: [email protected] Tel: (01792) 415966 Mobile: 07876 528459
SKILLS
Financial Services industry: Experienced in promotion and administration of mortgages and
insurances. I am also studying for the CeMap Paper 1 (The Financial Services Industry) from
home.
Law degree: My degree has given me an analytical approach to problem solving and a good
knowledge of the law.
Public speaking: I have given lectures in Montenegro, won karaoke competitions, mooted in
front of hundreds and used a megaphone in front of thousands.
IT skills: I am an avid, self-taught web designer and have built PCs.
EDUCATION
University of Wales, Swansea GRADUATED 2004 with LLB (Hons) Law 2:2
Optional modules studied: E-Commerce, Company Law and Commercial Law.
Extra-Curricular: Elected to the staff-student consultative committee.
Wolverhampton Grammar School 1992 - 1999
A Levels in English Literature (B), Politics (B), Economics (C) and General Studies (C)
AS Level in English Language (C)
11 GCSEs varying from A (inc both English and Maths) to C
Extra-Curricular: President of possibly the most successful History & Politics Society in the UK,
Chairman of the Debating Society, Senior Prefect, Library Prefect and Form Prefect
EMPLOYMENT CURRENT
Debenhams PLC
Selling Support Manager Designate Nov 13th 2004 -
Retail management
Human Resources, General Office, Loss Prevention, Stockroom etc
Finance and Operations
Organising staff daily activity
Motivating team
ROTA + Payroll
Staff training
Daily management meetings
Customer Service, Sales and Marketing
EMPLOYMENT - GAP YEAR (between first and second year of university)
Mortgage Helpline (Brokers)
Rapid Mortgage Coordinator Sept. 2000 Oct. 2001
Headed a busy department promoting and administrating Woolwich mortgages and related
insurances.
Major role in negotiating lucrative service contracts with solicitors. Also worked as an
agent in Cardiff solicitors.
Trained and interviewed others
Major role in designing intranet & accounts system
Significantly improved the departments profitability
EMPLOYMENT Summer and Permanent
CMS Investigations (Contracted from Street Level Advertising)
Team leader (Summer job) 62HRS PER WEEK June 2002 Sept 2002
Investigated and recorded (video cameras) disrepair in council homes
Explained complex legal claims in simple terms
Persuaded tenants to protect their legal rights
Worked to and regularly surpassed targets
Organised team trips all across Wales
Index, The Catalogue Shop (two different stores)
Full Time and Part Time (Varying)
Senior Sales Assistant Nov 1997 Aug. 2000
Customer Service: problem solving, complaints, credit applications
Multi-tasking: only member of staff in either store to work across every department
Training others: responsible for training of all the Christmas temps for two years
EMPLOYMENT Temporary (including whilst at University)
Argos
Customer Advisor & Stockroom assistant Sept.2004 Nov. 2004
Sales and customer service
Stockroom work
Shelter Cymru
Administration officer Dec. 2003 Feb. 2004
Ran reception & switchboard
Kept on as an IT engineer and for general admin in housing rights
Nationwide Locum Services & United Medical Recruitment
Medical Recruitment Officer June 2003 Dec. 2003
Registrations department: auditing of 6000 strong database of doctors.
Worked within a small team
Recruitment: Persuaded doctors and hospitals to enter locum work
Peter Williams & Co Solicitors May 2003
Receptionist/Admin Assistant
Ran reception and switchboard
Prepared costing orders for billing + other clerical duties
INTERESTS AND ACTIVITIES
Sports: Two full marathons completed to date.
Politics: Campaigned at local level, organised marches at national level and was guest
speaker in Montenegro in June 2004 in a seminar.
Web Design: Self taught and has been source of income after private Advertising
Karaoke: Regular performer. Have won competitions
REFEREES
Current employer: Leonie Kent, Store Manager, Debenhams PLC Swansea store, 22 The Quadrant,
Swansea Tel: 01792 482501
Key employer to date: Nathan Handley (former manager of Mortgage Helpline), Manager, Handley
Associates, Office F, Longlaf Village Workshops, Cwmdu Industrial Estate, Skewen, West Glamorgan,
SA10 6RP. Tel: 0870 1620765
Academic: Karen Davies, Law Lecturer (Commercial Law), Department of Law, University of Wales
Swansea, Singleton Park, SA2 8PP. Tel: 01792 205678 (Switchboard)
4 Cwmfelin Way, Waun Wen, Swansea, West Glamorgan,
E-mail: [email protected] Tel: (01792) 415966 Mobile: 07876 528459