For Plasma and LCD TV’s 24 inches and over we will arrange to send an engineer to your home to repair you product.

For the lifetime of your PC Performance Support Agreement for a PC or laptop, you are entitled to one Healthcheck
each year. To book your Healthcheck, call us on 0700 599 3435 . We will give you an appointment time to carry out a Healthcheck on your PC or laptop in-store. Present this document to the store at the time of the healthcheck.

When you purchase a PC Performance ‘Pay As You Go’ Support Agreement you will pay monthly by direct debit or credit
card mandate giving you product protection for as long as you need. PC Performance will automatically renew your Support
Agreement each month unless (I) your product is replaced, (ii) you ask to cancel your PC Performance Support Agreement
or (iii) it is cancelled under the terms of the agreement.

Important Information

Your Support Agreement is with DSG Retail Limited, Registered office: Maylands Avenue, Hemel Hempstead,
Hertfordshire HP2 7TG. Registered number: 504877

• All PC Performance Support Agreements are backed by an independent trust fund. The trustee is RBC Trustees
  (Guernsey) Limited.
  
• We will not be responsible for any failure to carry out our obligations under this Support Agreement if it is caused
  by any circumstances outside our reasonable control.
  
• You must do all you reasonably can to keep the costs of providing the support as low as possible and allow us into
  your home or office at all reasonable times to repair the product.
  
• We recommend that you back up your data regularly as we can’t guarantee to restore data if your product needs
  repairing.
  
• Unless agreed differently with you in writing the language of this Support Agreement and all communications
  relating to it will be in English and all aspects of the Support Agreement, including negotiation and performance,
  are subject to English Law and the decisions of English Courts.
  
• Where appropriate fully guaranteed refurbished parts may be used.
  
• Occasionally you may have to pay for the repair and claim the cost back from us.
  
• This Support Agreement does not affect your legal rights, which include the right to a remedy for defective goods.
  If you buy goods which are faulty when sold you have the right to claim for a repair or replacement for up to six
  years (five in Scotland) from the date of purchase. However, after the first six months you have to show that the
  fault was there from the start and the longer it takes for the fault to show up the more difficult that becomes. PC
  Performance gives you benefits which are in addition to your legal rights and you have the assurance that your
  product will be repaired free of charge if it fails at any time your agreement is current. Further information about
  your legal rights can be obtained from your local Trading Standards Department, Citizens Advice Bureau, or
  through Consumer Direct.
  
• Data Protection - We ask for your name and address so that we can give you an efficient after sales service.
  We may pass your name to companies within the Dixons group of companies or other organisations that we have
  carefully chosen. They may contact you with offers of goods and services. If you do not want to be contacted in
  this way, please write to PC Performance Customer Services by one of the means listed below, quoting your
  reference number.

• Plugs, wires, cables, batteries, discs, data, cartridges, tapes, bulbs, fuses, lamps used in projectors and other consumable items (items which are regularly replaced).
• Cosmetic damage where it does not affect the operation or safety of the product.
• Repair costs that have not been approved.
• Protection if your product is lost or stolen.
• Any loss suffered because you can�t use the product, or any loss other than repair or replacement.
• Damage or breakdown that is due to flood, wind or other severe weather conditions.
• The cost of repairing or replacing a product, which fails because anyone neglects, abuses or misuses the product.
• Any service or benefit where the Service Agreement has been suspended.
• Any claim where the monthly payment has not been received or where the bank has reclaimed it.
• Image retention on a Plasma or LCD TV
• Protection for Plasma or LCD TVs if used for business for Laptops

PC Performance is the administrator of the Support Agreement and aims to provide the service in accordance with the terms
and conditions of the Support Agreement. In the event of a complaint, please follow the procedure outlined below.

• Contact PC Performance Customer Services as indicated below. If you’re not satisfied with the outcome, please
  write to the Customer Relations Manager at the address opposite.
  
• If you have a complaint about the way in which the Support Agreement was sold, please contact Cybernet Online UK
  Customer Services

Even if you have household insurance:

• You may not be covered for breakdown caused by mishaps or mechanical breakdown.
  
• Portable products may not be covered.
  
• There may be a limit or excess to your claim.
  
• Your annual premium may increase after you claim

If you are not completely satisfied with your PC Performance Pay As You Go Support Agreement, you can cancel it within 14 days of buying it and, provided you have not used the service, you maybe entitled to a refund of any payment made. You may do this by phoning PC Performance Customer Services on 0844 561 4000. After this period you can cancel this Support Agreement at any time, but no refund will be available. You may also give notice of your intention to cancel your PC Performance Support Agreement by writing to PC Performance Customer Services.