Dealing with clients
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Date |
Text |
Heading |
What you need to do |
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30/7 |
100-111 |
Dealing with client needs |
read |
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31/7 |
102 |
Activity 5.1 |
Save your document in WORD |
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31/7 |
104 |
Activity 5.2 |
Save your document in WORD |
|
2/8 |
105 |
Activity 5.3 |
Save your document in WORD |
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2/8 |
106 |
Activity 5.4 |
Save your document in WORD |
|
3/8 |
107 |
Activity 5.5 |
Save your document in WORD |
|
3/8 |
107 |
Activity 5.6 |
Save your document in WORD |
|
6/8 |
109 |
Activity 5.7 |
Save your document in WORD |
|
6/8 |
110 |
Activity 5.8 |
Save discussion to WORD |
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6/8 |
111-112 |
Activity 5.9 |
Save your document in WORD |
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|
112-122 |
Resolving client problems & complaints |
read |
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6/8 |
112-113 |
Activity 5.10 |
Save your document in WORD |
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6/8 |
113 |
Activity 5.11 |
Save your document in WORD |
|
6/8 |
114 |
Activity 5.12 |
Save your document in WORD |
|
7/8 |
116 |
Activity 5.13 |
Save your document in WORD |
|
7/8 |
117 |
Activity 5.14 |
Save your document in WORD |
|
7/8 |
118 |
Activity 5.15 |
Save your document in WORD |
|
7/8 |
120 |
Activity 5.16 |
Save your document in WORD |
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7/8 |
122 |
Activity 5.17 |
Save your document in WORD |
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|
123-125 |
Processes and procedures client-focused |
read |
|
9/8 |
125 |
Activity 5.18 |
Save your document in WORD |
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9/8 |
126 |
Activity 5.19 |
Save your document in WORD |
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|
126-127 |
Summary |
read |
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9/8 |
127-128 |
Self-check questions |
Save your document in WORD |
|
9/8 |
129 |
Case Study |
Save your document in WORD |
|
10/8 |
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WORD doc due |