Text Box: Why is the third person and the brochure stocking so important? Helping the visitors is our number 1 priority at the Colorado Welcome Center BUT we cannot help them if we are not stocking the brochures and we are understaffed! During the summer months, more than any other time of the year, this is especially true due to the number of visitors we need to help. You may look at a shift and think that we don’t need three people to cover the number of visitors who are coming in and that may be true. But you may be forgetting the fact that someone needs to be there to fill in the brochure racks, keep the coffee area stocked and fresh, and keep the bathrooms neat and clean! The third person is important because without that person these items don’t get done. This third person is a shared position. Each of you represent the third person on each shift. When you are done helping the traveler, you can do one of these items while you wait for another one to come in. Without this third person, you are constantly helping the traveler but our valuable services are being overlooked and neglected. If you are going to miss a shift, please call to find a substitute or in a last minute emergency call Heather. If you are on a three person or more shift, share the duties above and you will make short work of the brochures, bathrooms, and coffee. Share the visitors—you are all here to help the visitors. Give everyone the chance to shine as a travel counselor and enjoy the position they have signed up for. If you are looking for a shift to sign up for, there are plenty available and permanent shifts are in abundance! The current staff list post the spring refresher is included in your newsletter and this can be used for help in finding a substitute when needed. If you need some guidance on who to call, please feel free to call me at any time at 970-491-3583. Best wishes in the summer months ahead! Text Box: WELCOME CENTER VOICE Vol. 5, Issue 6, June 2004 Contact Phone: 970-491-3583 Contact Fax: 970-491-3389 www.geocities.com/cowelcomecenter Email: welcomecenter@ftcollins.com Text Box: June Birthdays: 06/04 Flo Schulte 06/08 Lila Morris 06/08 Art Wilcox 06/18 Eldine Maixner Happy Birthday! Congratulations to: 1500 Will Lindberg 1400 Electa C & Mary F 1300 Lynn Anduss 1200 Orv R, Betty R, Sally A 1100 Wayne L & Charlie S 800 Carol T 700 Lorna C, Philip C, Carl M & George M 600 Bob A & Joyce B 500 Sharon S & Dorothy C 300 Ruth J 200 Jim D 100 Julia R, Barbara S, Joel S, Veronica B, Joseph M For Earning a New Star! Text Box: Fall Study Trip Sign-Up Final Notice If you are interested in participating in this trip, I encourage you to sign-up and pay the non-refundable fee by July 2nd. No sign-ups will be accepted without the fee. Alternates will be contacted on July 6th and will have one week to sign up after being contacted. It is necessary to have at least 15 people to make a trip of this distance feasible. The trip is scheduled to visit Delta, Montrose, Ouray, Silverton, Telluride, and Norwood. Text Box: MEETINGS AND IMPORTANT DATES Travel Counselor Staff Meeting Tuesday, June 22, 2004 10 a.m. Come and join us as we expand our knowledge of the Front Range and of Colorado! Travel Counselor Staff Meetings are part of the ongoing training that is a part of the travel counselor experience! We hope to see you there! Annual Summer Barbeque & Movie Extravaganza Friday, July 16, 2004 5 p.m. until end of movies Come and join us for the annual barbeque at the Colorado Welcome Center! This year we will be having dinner and a movie! Dinner will be provided by Bennett’s BBQ and will include: Chicken, Sliced Pork, or Spicy Sausage, ice tea or lemonade, BBQ beans, potato salad, coleslaw, French bread, butter, pickles, onions, jalapenos, and desserts. The cost is $5 for travel counselors and $15 for non-travel counselor guests. Sign-up has begun and the last day to sign-up is July 2nd. If you have suggestions for the movie(s) to show that night, please send them to me at welcomecenter@ftcollins.com or call me at 491-3583. Any movie ideas are welcome. Movies will be shown on the amphitheatre or inside the classroom in case of inclement weather. Annual Dinner Theatre Bookstore Volunteer Appreciation Trip Sunday, July 25, 2004—Leave at 10:30 a.m. arrive back at 6:00 p.m. Place: Heritage Square in Golden, Colorado Show: Born To Be Loud Please come and join us for a fun filled day at the Heritage Square Music Hall! All bookstore sales volunteers are welcome to sign-up for this trip. Due to budget cuts, I must limit this trip to bookstore volunteers only! If you are a travel counselor who has run the bookstore register in the past twelve months you are eligible to attend for free. If you are a travel counselor who has not run the bookstore and you would like to attend or if you ran the bookstore and you would like to take a non-travel counselor spouse/friend, you may do so for the cost of $25 per person + gas for the carpool driver. The cost of the ticket includes coffee, tea, the buffet lunch, tax, and the gratuity. All sodas, alcoholic beverages and desserts are the responsibility of each party. Carpools as well as designated drivers must be arranged in advance in order to participate. The Last Day to Sign-Up for this trip is July 2nd and No late sign-ups will be accepted as payment will be submitted to the Dinner Theatre that evening. There are thirty-six spaces available for this trip. Spring Refresher Check Winners Congratulations to: Mary Farrell 1st Prize (100%) Jan Else , Ed Yonker, Pat Yonker, Philip Coggon, and Lorna Coggon 2nd Prize (-1) Bill Caldwell, Sue Cummings, Bea Mohr, Sharon Sheppard, Linda Halvorson, Orv Riddle, Betty Riddle, and Claire Manning Honorable Mention (-1.5/-2) For getting a score of –2 or better on their Spring Refresher Check! 2nd Prize is a $15 gift certificate to the place of your choice and 1st Prize is a $25 gift certificate to the place of your choice! You have until July 2nd to claim you prize! Text Box: The Welcome Center Summer Hours went into effect on Friday, May 28th! Please make a note of it. Shifts times from May 28th through Labor day are as follows: Shift 1: 8:00 - 11:30 a.m. Shift 2: 11:15—2:45 p.m. Shift 3: 2:30 - 6 p.m. Please share any carry over items with your fellow travel counselors in the fifteen minute shared time and help by restocking, checking bathrooms, and restocking the coffee areas before you leave. I am sure that the next shift will appreciate the courtesy that you give them and continued the tradition by doing the same during their overlap. At the staff meeting this past month, we had several speakers from around the building. We learned quite a bit from each department and you might take a moment to ask your fellow travel counselor if they made the meeting and what they learned. The quickest way to test your knowledge is to pass it on! Some new news: Trudy Miller, the ELC admin assistant, is retiring and will only be in and out to do the inventory for the bookstore. So please be sure to continue to leave her notes in the logbook on the back counter. Also, Tina Cochran, the Guest Services/Membership Manager, with the FCCVB will be taking on a new position and this means we will be seeing a new face on the first floor in the office next to mine. Keep a look out for these new faces as they are hired and let us welcome them to the Pavilion! Also, if you see Trudy and Tina around during their last few weeks, be sure to wish them well in their new lives! The RMNA bookstore has some updated information for the bookstore on how to handle sales. I have updated the bookstore manual. If you would like a copy for yourself, please ask me for one. Due to budget cuts, I will be making them on a case by case basis only. The brochure storeroom will soon have a new look! Thanks to some much needed funding, we soon be able to rearrange the brochure room. The shelving is thinner and will make it easier for you to reach the brochures! The biggest change is the Fort Collins area, which will now be located along the second shelf of each rack. I hope that you like the new look and bear with me as the transformation happens. I am still looking for some craftsman who can do some plastic cutting work and some woodwork to help me repair the broken brochure racks in the center and if you would like to volunteer for this I will be taking all takers out for a special event as a big thank you! Please call if interested! In the case of a scheduling conflict, no one should go home without contacting the manager first. This includes the manager’s days off and any shifts where people are over or understaffed. In recent weeks, people have been going home because there have been more than three people on shift due to training of new travel counselors. When a new travel counselor is in training, they are required to “shadow” an experienced travel counselor. Depending on the day and the number of trainees, there could potentially be six travel counselors on shift at any one time. Please do not leave, rather take them under your wing and use the valuable time you have to show the new travel counselors how the welcome center functions, how the coffee machine works, where the brochures are kept, and so on. There are reasons for everything. If there doesn’t seem to be a rhyme or reason for the over scheduling, please call the manager and she will deal with the issue. Finding substitutes—All travel counselors must find a sub for their shifts if they must cancel for a shift they have signed up for. This applies to both permanent shifts travel counselors and if you have signed up to be a sub for someone on a permanent schedule and you must cancel. The only exception to this rule is if you are in a last minute emergency situation and then you need to call the manager. Please refer to your manuals for more information. There are several spaces available for June. Please look the June Schedule over to determine if you are in need of finding a substitute for yourself or if you are able to fill in for a friend. Best Wishes this Month and We will see you next month at that Staff Meeting! Text Box: Notes and News to Keep Track Of! Text Box: Roger and Carma Johnson have decided to take a leave of absence from the welcome center and we wish them the very best. Chuck Thompson has recently undergone back surgery and is recovering well. We look forward to his return. Michael Wilson, one of our newest volunteers, is looking for someone to carpool with to and from the welcome center. Michael is a blind individual and would like to volunteer at the center with someone who is willing to work with him in tandem and be his eyes when working with the visitors. Michael had sight until his late teens and has worked in a visitor center environment in the past. If you are interested in partnering with Michael and/or carpooling with him, please give me a call at your earliest convenience at 970-491-3583. We say a fond farewell to the following travel counselors, who have decided to pursue volunteer opportunities at our new Downtown Center or elsewhere in Fort Collins in 2004: Dale Brooks, Judy Smith, Betty Anne Husted, Missy Abrams, Teresa Benton, Robert Clark, Joan Day, Dale Eriksen, Pat Frysinger, Dwight Ghent, Dot Grubbs, Jeanne Hoag, and Otto Werner. Finally, Congratulations to all of you that had children, grandchildren and great-grandchildren graduate this past May! Text Box: News About You and Yours
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