Dear Prospective Information Specialist,

 

Thank you for your interest in volunteering.  An Information Specialist for the Colorado Welcome Center has many responsibilities.

 

Please read the information and forms in this packet to help you decide if becoming an Information Specialist is right for you.   We don’t want you to be “just a volunteer.”   Our Information Specialists play an important role in the success of the Colorado Welcome Center. This takes both time and commitment, but we believe you will find the experience rewarding as well as fun.

 

To start the process, complete the application materials and either mail, fax 491-3583 or drop them by our office at 3745 East Prospect Road, Suite 105. Once your application has been received it will be reviewed and you will be contacted and given information about upcoming orientation and training sessions.  

 

If you have any other questions, please do not hesitate to call me at 491-3583.

 

Sincerely,

 

 

 

Heather A. Clark

Manager

Colorado Welcome Center

 

 

Enclosures

 



VOLUNTEER Information Specialist

Colorado Welcome Center

 

Purpose:  To process the visitor information that is provided to the State of Colorado Welcome Center and to keep the brochures in stock for the use of the traveling public.

 

Benefits to the Volunteer: Satisfaction from assisting visitors; meeting people from different states, countries, and cultures; learning about area and state attractions; gaining new skills; and having fun.

 

Responsibilities:  To count and note all incoming and outgoing brochures or informational material. To learn the brochure handling procedures and to aid the Travel Counselors on duty in meeting the customers need. To restock the brochure racks and shelves, as needed. To continue ongoing education and staff development through training sessions, staff meetings, familiarization trips and independent learning. To fulfill shift duties and responsibilities while maintaining the integrity of the Colorado Welcome Center facility and mission. To provide coffee for tourists. To treat all visitors and staff with respect and courtesy.

 

Resources and Support Available: Information Specialists will be provided training, shirt, nametag (upon thirty hours of volunteering), and a safe working environment.  The program will provide access to brochures, maps, reference materials, and audio-visual materials specific to the area and Colorado.  There are opportunities to participate in study trips and tri-annual conferences to further enhance knowledge of the area and Colorado.

 

Qualifications:  An Information Specialist should be self confident, outgoing, and have good customer service and communication skills in order to provide information in an easily understood and helpful manner.  Basic experience and knowledge about the area and Colorado and/or being willing to quickly learn is a must.   Information Specialists should be physically able to perform the duties required. 

 

If you are unable to fulfill these duties, please see Heather about our other volunteer opportunities.

 

Advancement: Reviews will occur every six months. Upon request, an Information Specialist, who would like to advance to a Travel Counselor, will be reviewed every six months. If an Information Specialist displays a solid knowledge of the state of Colorado and has the necessary skills to fulfill the job duties of a Travel Counselor, said Specialist will be promoted to a Travel Counselor.

 

Time Required:  There is no time required for an Information Specialist. However, management requests that each volunteer calls ahead or signs up on the monthly volunteer schedule sheet to aid in keeping track of volunteer hours earned and expected dates of service.

 

Expected Results from this Position: Inventory control, correctly informed travelers, positive feedback from visitors, and return visits.

 

Contact Person:

            Heather Clark, Manager

            Colorado Welcome Center

3745 E. Prospect Road Suite 105

            Fort Collins, CO 80525

            Phone:  970-491-3583

            E-mail:  [email protected]



NAME ______________________________________________

 

VOLUNTEER TRAVEL COUNSELOR INFORMATON

 

Days available:   (If more than one, please indicate your preference if any).

 

MON ____      TUE ____       WED ____      THU ____       FRI ____        SAT____         SUN____

 

Times available:  ______________________________________________________________________________

 

Do you have your own transportation?  Yes ____    No ____

 

Do you speak any other language besides English?   Yes ____    No ____

If yes, what language/s:  _________________________________________________________

 

How familiar are you with things to do and see in the Fort Collins area?

Very familiar ____                     Somewhat familiar ______                      Vaguely familiar ____

 

How familiar are you with things to do and see in Colorado?

Very familiar ____                     Somewhat familiar ______                      Vaguely familiar ____

 

Special knowledge and skills:

            ____History of the area          ____Computer                        ____Map reading

            ____Customer service ____First Aid/CPR                 ____Travel routing

            ____Others, please list: _____________________________________________________

                                                   _____________________________________________________

 

Additional on-going training and staff meetings will be required of Volunteers. 

Please check those days and times that you most likely would be available/would prefer:

MON ____      TUE ____       WED ____      THU ____       FRI ____        SAT____         SUN____

 

Mornings ____                                    Afternoons ____                                 Evenings ____

 

Why are you interested in volunteering at the Welcome Center?

 

___________________________________________________________________________________

 

How did you hear about this volunteer opportunity? _____________________________________

 

 

 



APPLICATION VOLUNTEER TRAVEL COUNSELOR

 

Fort Collins Convention & Visitors Bureau  & Colorado Welcome Center

 

Name __________________________________________________ Birthdate ___________________

E-Mail Address: _________________________________________  Soc Sec #__________________

 

Address/City/ZIP _________________________________________________________________

How long have you lived at this address? _________________ 

 

Day phone:  __________________________       Evening phone: ____________________________

 

Are you employed?  Yes ____   No ____    If yes, name of employer:

___________________________________________________________________________________

 

Personal references                                         Address                                                           Phone

_________________________________    ___________________________________    __________

 

_________________________________      __________________________________    __________

 

Have you used any names or Social Security numbers within the past 7 years other than those given above?  If so, please list (include nicknames, ex. Susie for Susan): ___________________________________________________________________________________

 

Have you been convicted of a crime in the past 7 years?  If so, please describe below. 

Incident                                                           City/County/State                               Charge

____________________________________________________________________________________________________________________________________________________________________________________

 

Please list any current or past volunteer positions you have held:

Date                           Agency                                    Job Title/Duties

___________________________________________________________________________________

___________________________________________________________________________________

 

 

I understand that a criminal history and reference check will be made in order to ensure a safe working environment and I affirm that the above information is true and correct and that I have not knowingly provided false or misleading information.

 

Signed ________________________________________________                        Date __________________

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