David
SKILLS SUMMARY
Excellent
oral and written communication skills with emphasis on customer relations.
Established ability to rapidly learn new technology. Extensive problem solver with
personnel and equipment in a customer-provider relationship. Work well
alone or in a team proficient in multitasking, and planning.
EMPLOYMENT HISTORY
04/02 Present Supervisor (CopyMax) OfficeMax
Work with a small group of people covering an independent department
inside OfficeMax called CopyMax. Responsibilities include marketing/canvassing
for CopyMax, customer support, for desktop publishing, includes all store and
customer publishing. Also for ordering internal store and customer orders,
Department paper work, and running several Xerox copies which include DC 265,
DC 10, and several smaller copies and equipment.
10/01 03/02 Auntie Annes
03/99 05/01 Software Engineer/Lab Administrator (Engineering) Cisco Systems
Responsible for initiating and tracking all parts
orders for group. Designed, configured and maintained lab network. Supported
Internal and External customer demos onsite and offsite. Built Tech. Center
demo room for current home gateway technologies, which consisted of DSL, Cable,
and Dial. Utilized setup procedures, web pages and chains of communication to
help streamline demos and lab requirements. Worked on company confidential
projects that entailed; customer and partner relations, integration, and
project support. Worked with companies on getting their equipment evaluated,
integrated into projects, and setup demos. Performed software and hardware
evaluations.
03/98 03/99 Project Coordinator Cisco Systems
Supported Cable modem product development project.
Responsible for tracking and allocation of equipment inside and outside of
company. Maintained and tracked partners troubleshot any issues with hardware,
presented status and updated project leads on hardware status. Worked with
manufacturing on lead times and requirements.
06/97 03/98 Office Administrator (Engineering) Cisco Systems
Responsible for support of several engineering teams.
Set up conferences, ordered equipment, tracked resources throughout group, and
administrative duties. Arranged travel and accommodations for partners and
customers. Assisted in setting up meetings with partners and customers for
related projects. Set up conferences and project meetings with up to 500 in
attendance.
COMPUTER ENVIRONMENTS
Operating Systems: DOS, Windows 3.11 for Workgroups,
Windows 95, Windows 95/98/2000/NT/XP, Linux, and Solaris 7, Cisco IOS
Software: Office 97/2000 (Word, Excel, PowerPoint),
Meeting Maker, Eudora Pro (4.0), Adobe (PhotoShop, PageMaker), Ariba, Norton
Products, reflections, CSRC, Viewrunner, IPTV, Pagent, IOS, Basic VxWorks, CGI,
HTML
Education
ICRC - Introduction to Cisco Router Configuration, ACRC - Advanced Cisco Router Configuration, CLSC Cisco LAN Switch Configuration, CVFAI - Cisco Voice over Frame Relay, ATM, IP, IICM for 6100 - Installation, Configuration, and Maintenance, BCRAN - Building Cisco Remote Access Networks, CIT - Cisco Internetwork Troubleshooting, Solaris System Administration I & 11, Hands On Training on the installation of CSRC (Topcat) Going to School Fulltime to get my B.S. in Computer Science