Beware of FM Sales

Beware of FM Sales!!!

I had a terrible experience with FM Sales and so have many other people. It is your choice, but I wound recommend that you buy from somewhere else, after you have checked what others say about that other company. I will never again do new business with FM Sales of 15507 S. Normandie Ave. #205, Gardena, CA 90247, USA.

Here is a little of my story...
I bought what I thought was going to be a legal and useable Windows XP Home Edition CD and CD Key, as stated on the FM Sales website, but what I got was a CD which was supposed to be sold only with an HP or Compaq computer, and there was no CD Key with it. After repeated attempts to get a CD Key from FM Sales, they finally sent me an overused CD Key which did not allow me to activate the Windows system. After more more attempts to correct this problem and get another CD Key or a refund, they sent me another CD Key, but this one had only one activation left on it. In other words, they did not send me a virgin CD Key. My experience with FM Sales has caused me nothing but trouble.

In my efforts to get my problem resolved, I have contacted a number of authorities that might be able to help me get a refund or at least a legal CD Key which is what was advertised, but not sent to me. Amount them, I have contacted the BBB, the FTC, the Postal Inspectors, the Microsoft Piracy Hotline, HP/Compaq, and others. I would encourage that if you have had a problem with FM Sales, that you also contact some of these agencies.

Some opinions of FM Sales customers are below. They come from www.Epinions.com Check out www.Epinions.com or some other business directory before you buy from anyone online.

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Nov 21 '03
took 12 e-mails before I finally discovered (12 days later) that they were out of stock. I then attempted repeatedly to contact about them future availability, and have never been replied to, nor would they give me any information about contacting thme via Phone. I take this to be a sign of either a VERY poorly run company, or shady practices. I will recommend against my friends pourchasing from them in the future.

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Nov 13 '03
I made a mistake initially in placing my order. An e-mailwas sent to correct the mistake and I got an immediate correction to my order. A check sent by mistake was promptly returned uncashed. I received the merchandise promptly. Ken Earnshaw

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Jan 04 '04
FM Sales sold me a Windows Home license pack for a OEM release of windows. My windows release is a store update version. On their ad nowhere was it stated this license pack would only work with the OEM version. On their sale receipt though it is stated I can't return any software where a product key is displayed. Thus, I am left holding the bag for something I can't use. I am contesting the FM Sales charge for this item with my credit card company. I hope by responsing to this survey somrthing will be done.

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Jan 30 '04
The software did not include the Key code, so it is worthless to me. I have disputed the charge with my credit card company.

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Feb 16 '04
According to the manufacturer, FM Sales sent me fraudulent merchandise. I've been through a lot of aggravation over this and I still don't have the software I need.

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Mar 04 '04
I placed an order with FMSales, and three weeks later, have not received the product or any response to the several emails that I have sent them inquiring about it. I can understand that occasionally orders get messed up, but I would have expected them to at least acknowledge my emails. I had begun to wonder if there really is an FMSales!

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Nov 16 '03
Product code did not work. Repeated phone calls and e-mails went unanswered. I am out $125.

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Jan 30 '04
I was sent an email the same day of my purchase telling me that if I had not received an order confirmation in 48 hours to contact FM Sales. Their web-site has no phone number. It's been two weeks since my order. I've sent email to 3 different addresses at FM Sales with no response. If any charges end up on my credit card, I'm filing fraud charges.

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Nov 14 '03
They were effecient and cost effect; however, they did not offer an easy way to contact a representative. Good prices, limited service.

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Nov 07 '03
Ordering was easy and quick. The product tracked easily. The product arrived on time. The product was in good, new condition. I have already recommended this company to a friend. I will buy from them again.

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Feb 12 '04
They have answered none of my repeated e-mail asking about the order

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Nov 25 '03
Excellent selection ! Great prices ! Delivery was quicker than expected. I am very satisfied with this company. I wish other companies would follow the lead for FM Sales. Happy Customer !!! Randy Wall

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Feb 10 '04
Ordered product 2-Day Air/They waited 3 days-then canceled the UPS pick-up/Never returned my phone calls e-mails/ Still haven't reversed charges on my credit card

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Dec 10 '03
I am used to waiting weeks for delivery of an on line purchase. I was honestly shocked by the speed of the delivery. It was just a matter of a few days. I have no hesitation about shopping FM again.

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Apr 21 '04
one item arrived nearly over night, the others arrived a month and a month and half after the order was placed. No response to emails, no phone number on the website.

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Nov 04 '03
All the software arrived in good condition except the Win98 CD - it's product key did not work, necessitating a call to Microsoft. Also, due to a deep scratch on it, I was unable to do a complete installation, I attempted to contact FM Sales by phone (installation had become business-critical) for help, but never was able to connect, nor ever received a call in response to my messages necessitating a $35 support call to Microsoft to at least get most of it working. Through e-mail, Jeff at FM Sales offered a replacement Win98 CD with the return of the scratched one. I appeciate his offer, but would rather have gotten a clean CD in the first place, and at least have gotten some help installing this damaged software without having to pay Microsoft $35 for support. A credit to my account would be appreciated.

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Jan 02 '04
I would never recommend this place to anyone. I ordered on dec 19th and it was standard shipping. Jan 2nd and still have not recieved product. No response to three different e-mails. 7 business days and no response to e-mails equels no business. STAT AWAY FROM THIS PLACE.

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Nov 18 '03
good experience, prompt delivery. item was as described.

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Jan 03 '04
Wonderful purchase experience, could not ask for a better shopping experience

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Nov 08 '03
Was a good place to buy from. I got the package right away, without any trouble. The only thing I recommend, it to give more detail about each product. Thanks, John

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Nov 07 '03
The advertisement they had on their web site is the ACADEMIC VERSION of WINDOWS XP PRO UPGRADE (E85-00146). The price of this academic version is only $99.00 in the MICROSOFT WEBSITE. This is the version they sent to me for $149.99, I have to returned to them. I was issued an RMA the following day. Do not try calling them because it is an answering system you will speak with.

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Nov 06 '03
This product was good, but the product key supplied didn't work.

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Nov 27 '03
Everything was great except there was a pretty bad scratch on the CD, but it loaded OK so I didn't take any further action.

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Dec 02 '03
Great site for extremely inexpensive software. They don't send a insruction book though. It is really worth it if you don't need an instruction book.

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Nov 03 '03
No contact phone numbers. Bank card was charged and items were never received. No response to emails. Absolutely the worst online order experience I have had so far!!! The only response from them was that the item was shipped, with shipping number that was not working to track. I have not heard from them since.

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Dec 02 '03
02/12/2003 still wating for goods Still no reply to my E-maill of 27/11/2003 informing FM Sales, Goods not recived date of order:18/11/2003 Order No: 1082794 Methode of payment Visa card, dont no if debetid , next statment should show this. I have sent as an Attacment to your E-mail the of 02/12/2003 of all my correspodence Keep in Touch, Robert Simpson

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Feb 17 '04
I did not discover the product at FM Sales directly but was referred to FM Sales by a seller on Amazon.com after placing an order and having Amazon.com cancel it because of some payment sharing dispute with the seller. That seller and FM Sales may or may not be the same entity. In any event, the product was a few dollars more and was delivered one or two days slower than as originally ordered. But, overall, the transaction was acceptable.

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Feb 01 '04
I had no problems or complaints. I was pleased with the company

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Jan 02 '04
Was charged the wrong amount and did not receive all the merchandise ordered. Was not able to contact vendor. Tried phone calls, left voice mails, received no answers, sent e-mails and received a copy of the first order confirmation. The order was corrected, the additional part received and the credit issued, but no contact was ever made regarding the problem, it was just corrected. Contact in some form would have made the problem less stressful.

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Nov 17 '03
XP COA licenses were already used. No response from the company. I have to deal with my credit card company now to get the charges reversed.

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Nov 30 '03
Quick and easy transaction. Clear explanation of the product.

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Nov 30 '03
Over a month and still no product. They promised it again 2 weeks ago. I think he tried, but couldn't deliver.

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Nov 15 '03
I thought the customer service was excellent overall and will buy from this merchant again.

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Dec 03 '03
Received quickly and in good condition. Thanks

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Mar 02 '04
I believe this is an internet scam, they actually do sent some products but they are not the ones I ordered. I am now wondering if the software I received is actually genuine. The customer service is inexistent, countless emails to all their listed email addresses received no response. I will complain to all the credit card providers they are working with.

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Jan 02 '04
It has been a month and I have not received xp yet or even a reponse from them. They charged my credit card for the product.

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Mar 02 '04
Split my 1 order into 2 shipments and charged me shipping twice.

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Mar 02 '04
I appreciate their discounted prices and good service.

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Feb 25 '04
I thought all of the experience was very good but I could not track my order.

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Feb 22 '04
Right now I am having difficulties getting someone to respond to my e-mails and phone calls. For reasons unknown they are not sending my Norton SystemWorks disks (4). I was satisfied with them until these last two orders. Plus on a previous order they sent me the wrong product and not not return my e-mail or phone calls to see what I can do to get the correct product. What can I do? Is this company legal? Why am I having so much problems contacting an employee? Help please. Thanks. Have a super week.

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Feb 19 '04
I was worried about buying software over the internet but it went very smoothly.

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Nov 17 '03
This merchant charged my credit card three times, on the same day for this product. I e-mailed Customer Service on Wednesday, Nov. 12, but have not yet received a reply. Will call today! Regards, Ed Fraher

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Feb 17 '04
I was very satisfied with the timely service. It could not have been better.

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Nov 17 '03
Fast shipping. Great price. Only product complaint was that the User Manual included in package was in Spanish. However, the English version was included as a .pdf file on the cd. For the price, can't really bitch too much.

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Apr 07 '04
I had to buy the product from another merchant. I just lost time and got problems to recover the credit card charge.

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Jan 02 '04
FM Sales website said orders ship and tracking info is sent within 24 hours if in stock. After a week with no contact from FM Sales, I emailed asking for my order status (there is no online order status). No response, but a couple days later I got an automated message with a pending tracking number. On day 13, 2/3 of my order arrived. I have yet to receive my final item and have not been advised when to expect it. I am can accomodate reasonable delays, but I am not at all happy about the lack of communications from FM Sales.

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Dec 03 '03
I received Windows 2000 Professional, but it came with an incorrect product key. I have not been able to contact them or get this resolved.

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Jan 04 '04
Prices are good if you are looking for older software. Would use them again if I need software to run on my Windows 98 computers.

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Jan 04 '04
In general dealing with FM_sales has been an execellent experience. I do wish they would forward tracking info on the shipping when available.

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Dec 01 '03
Good prices, shipping a little high, but still total price was lower than most. They sent a link with tracking info, to the Post Office, but was here before I even bothered to check. I'll be back.

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Nov 05 '03
Great prices. Quick service. Web site isn't much, pretty thin on information. I have ordered from them a couple of times and always check them out before buying software.

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Jan 05 '04
I have been waiting for an email response since Dec 10. I finally received the order today. My name is Tony Graziano and I live in Daytona Beach, FL. I received the following email message: The order you placed with FM Sales was shipped to you on 12/08/2003 via U.S. Postal Service International Mail to the following address: Clifford Oginski 1320-B McGill Road Kamloops, BC V2C 6N6 Canada The estimated time of delivery is approximately 3-7 days from the postmark date above. Thank You for shopping with FM Sales ! Jeff Freese www.fmsales.com NOT GOOD BUSINESS!

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Jan 06 '04
*** Buyer beware when shopping FM Sales. *** Their website states the following: "Most orders will ship the same day as they are ordered. Generally any order placed before 4:00 EST will ship that same day. Orders placed after 4:00 EST may not be shipped until the following day unless Next Day Air or 2nd Day Air was selected as a shipping option, in which case we can guarantee same day shipping on all orders placed before 5:00 EST." I placed my order at 11:00 a.m. EST on December 22nd, paid $14.00 to have it 2nd day aired to me, and received only one of the two items TEN days later. This item (Windows 2000 software) appears worn and previously used and its "Certificate of Authenticity" is bent, folded, and partially illegible (reminds me of something cut from the side of a cereal box). Fifteen days have passed since placing my "rush" order, and I still haven't received the second item (Norton Antivirus 2003). The worst part is that customer service is NON-EXISTENT at FM Sales! They offer no telephone support or order tracking of ANY kind! (Good luck getting a response via their Order Status email address!) I find it very disturbing that they had no problem charging my credit card within 24 hours of placing my order, but will not reply back to my email requests for order status information. I wish I would have done a little more investigation on FM Sales before choosing to do business with them.

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Jan 06 '04
the order was mishandled from the beginning, they put the wrong shipping address on the package even though the correct information was sent to me in an email. After repeated emails to get the product I was told by a Jennifer Murphy that the package would be shipped on 12/15/2003. I still haven't received the license I purchased and am out $355.95 at the present time.

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Feb 09 '04
I paid for 2nd day air it arrived on time but i was not even notified that my order was not even complete or fullfied, I tryed calling the company to try to find out if I was going to get my items and all i got was an ansering machine,

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Jan 08 '04
I have made attempts to check on backorders by phone and email without success. When calling you get an answering machine stating to leave name and phone number and they will return the phone call. They never do. I have backorders that are paid for and cannot receive any response from them by phone or email. VERY POOR CUSTOMER SERVICE. The first order with them was great. Since then it has gone down hill.

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Jan 26 '04
Web site was well orginized (found product quickly), although the load time was a wee bit slow (it's a big list). Product is exactly what I ordered. Prices are good. No problems with this merchant.

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Nov 26 '03
Wide selection of products, great website, technically and aesthetically, product shipped immediately and was received before I expected it.

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Jan 26 '04
They had a wide selection of products to purchase and that made it easy to compare products of similar function.

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Jan 12 '04
The experience was quick (found my product easily) and efficient (the ordering process took a minimal amount of time).

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Jan 01 '04
product packaging was damaged but disks in good shape. Order arrived sooner than expected. Good value. Good service.

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Jan 29 '04
I was impressed with pricing and initial order received. Marked on the invoice was the Back order of the COA. I still have yet to receive it almost three weeks later.

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Jan 02 '04
I had a really good experience shopping at FM Sales, and everything was in excellent condition. Keep up the good work.

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Apr 19 '04
Recieved product quickly. Was the best price of any other merchants. Was concerned since the price was so low whether it was a licensed copy and found that it was in fact in the original box with license key. Very Happy with them and will shop there again.

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Apr 10 '04
The Windows 2000 Server package did not come with the server license which is required, confirmed by Microsoft. FMSales will not return phone calls or emails to correct the illegitimate software for the past week. AMEX is now investigating for a credit.

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Nov 10 '03
Efficient, good price, confirmed my order by E-mail promptly

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May 06 '04
It would have been nice to received an acknowledgement. My e-mail box was 100% full (with mostly spam) at the time they may have sent one, but I wish they would have had a system that would have re-sent it a day or two later if it bounced. I did get an e-mail the day it was shipped, so that was good. The product came fine. Also, it would be nice if when they say "Rebate" they explain the terms and conditions of the rebate.

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May 06 '04
I recieved the wrong product and cannot get in touch with FM Sales. They dont answer the phone or respond to email.

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May 06 '04
I received a notice that the product had been shipped. I waited 2 weeks. Kept calling the post office with the shipping number. They couldn't help me and told me to contact the sender. Went to the onsite and sent email telling them no one could tell me where the product was. The email was bounced back to me saying that it was undeliverable. There was no phone number, so I used a reverse address lookup and found a Mailboxes, Etc in the building they listed as their address. Called Mailboxes and found that this was vendor's P.O. Box number. I told them I couldn't make contact with them and they said they would put a notice in the vendor's mailbox. Received another notice from FM yesterday saying the product had been shipped. No explanation about what happened to the first shipment. I will wait for a few more days to see if it arrives. Very frustrating to have a vendor who does not have a phone number to contact them at. Don't recommend doing businesses who have no phone numbers.

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May 06 '04
Good selection and good prices, more information on more products would be great.

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Jan 28 '04
The web site is good and easy to use. But, there was no phone number available and the only way to communicate with them is through email. I sent them 3, all with no response. I've been waiting 18 days for my shipment and I don't even know if they have the order. Avoid this company like the plague.

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Nov 04 '03
Excellent service. Product was very competitively priced. The order was processed promptly.

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Nov 08 '03
every thing was fine,but the money order payment did slow things down.

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Jan 01 '04
It takes so long to recieve an item, over two weeks.... I don't even believe that I will ever recieve this item.

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Jan 01 '04
I have not received my order! I have emailed and received no response! They took my money immediately and I have not heard or seen anything from them! This is unacceptable!!!!! Please forward this to them so they can contact me immediately!!! Thank you. Danelle Verduzco [email protected]

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Jan 01 '04
I received possibly pirated software (They operating systems were already registered with Microsoftand had to be reregistered). I made numerous phone calls to FM Sales and most were rejected by their phone system when i was able to leave a message i received no response by phone and email. I am completly dissatisfied and will never order product from them again.

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Jan 01 '04
It was OK for what I needed. FM Sales needs to get online tracking and make more product information available.

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Jan 05 '04
When I ordered, the product was said to be in-stock, but after ordering, and two emails were sent, I finally found out that they are out of stock. I still don't have the product and it has been two weeks.

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Jan 01 '04
XP HOME FOR 49.00. Product came by US mail (coa sticker only). Must use OEM version of XP to install. $6.00 was excessive for shipping.

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Jan 01 '04
Product took over two weeks to arrive. I sent an e-mail after two weeks to inquire about the order, I received no response. The order showed up three days after I sent the e-mail, hhmmmm - odd ( or maybe not so odd )??

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Jan 08 '04
I order a OEM product and they just send me a freak cd without serial number or COA!

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Dec 05 '03
Item as advertised and shipped expeditiously.

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Jan 01 '04
I paid for second day air delivery. The sales information indicated that I would receive shipping information. I never received shipping information, but received the order 4 to 5 days later than expected per FM Sales information. I did not qualify for an Academic version of this software, but this is what I received. Later I saw academic versions of this software being sold for much less. I sent 2 emails to this company both requesting a reply, but have not received a reply to either. This company did not deliver the SW as anticipated from their advertisement thus I had to go elsewhere to get the SW on time. I requested a material return authorization but have had no reply that I am aware of. I would not shop here again. Thanks, Craig

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Mar 10 '04
Delivered what they promised when they promised with no hassles what-so-ever! I am a repeat customer.

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Dec 01 '03
Rather uncommuntive, shipped to wrong address. Did arrive on time though.

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Dec 01 '03
Selling products that they dont have and cant get is bad business, then not refunding your money makes it even worse!!!

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Nov 20 '03
Is there a rebate for the products that I purchased that I should know about?

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Nov 12 '03
Cheap, fast...excellent! I bought a second Windows XP liscence for 1/4 of what it would have cost me from Microsoft. It was at least 1/2 off other online stops. Liscence (stick-on for computer w/product number) was received in two days. Very cool.

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Jan 09 '04
The product is unusable, nobody answers the phone or e-mails. Try to shop anywhere else.

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Dec 02 '03
Service was exactly what I expected. I particularly liked the large number of options for Win98 -- with or without COA, etc.

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May 06 '04
The ordering process was simple and easy, but since I have not received my order I would have to say I am very disappointed in the service.

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Feb 08 '04
There is inadequate contact information. I have sent emails, but received no replies. I have not received the product. Also, I was double-charged for the item; I only ordered and want one. I have had no contact from the company except for an initial email about the order being recieved ... with a mistake. That email was not from FM Sales - or at least the return address did not say FM Sales. I understand that there are sometimes delays in shipping (I ordered this software 2 weeks ago) - but communication is important.

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Jan 01 '04
A better tracking service on the purchase items could improve my satisfaction on FM Sales. I receive a message that my order is on his way but I need to know when the shipping is done... because with that information I can plan when I will receive my order.

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