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1.
Describe your problem:
__________________________________________
2.
Now, describe the problem accurately:
__________________________________________
3.
Speculate wildly about the cause of the problem:
__________________________________________
__________________________________________
4.
Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__
5.
Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Shot__
6. Is
your computer plugged in?
Yes__ No__
7. Is
it turned on?
Yes__ No__
8.
Have you tried to fix it yourself?
Yes__ No__
9. Have you made it worse?
Yes__
10.
Have you read the manual?
Yes__ No__
11.
Are you sure you've read the manual?
Yes__ No__
12.
Are you absolutely certain you've read the manual?
No__
13. Do
you think you understood it?
Yes__ No__
14. If `Yes' then why can't you fix the problem yourself? __________________________________________
15.
How tall are you? Are you above this line?
__________________________________________
16.
What were you doing with your computer at the time the problem occurred?
__________________________________________
17. If
"nothing" explain why you were logged in.
__________________________________________
18.
Are you sure you aren't imagining the problem?
Yes__ No__
19.
How does this problem make you feel?
__________________________________________
20.
Tell me about your childhood.
__________________________________________
21. Do
you have any independent witnesses of the problem?
Yes__ No__
22. Can't you do something else, instead of bothering me?
Yes__
Thank you for taking the time to fill out our Computer Problems Form. Please allow 1 week response time so that the problem will resolve its self or you will reboot your computer, most likely resolving the issue.
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