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Jeffrey L. Kifer 387 Ross Road,Columbus,Ohio 43213 Home (614) 235-4935 OBJECTIVE To apply my knowledge of management and customer service; to provide an employer with an employee that is reliable, self-motivated and dedicated PROFESSIONAL EXPERIENCE 2001-2008(Closed) B Dalton Booksellers, Columbus, Ohio �Working as manager, responsible for a staff of ten �In charge of interviewing, hiring and training new team members, as well as weekly scheduling duties and employee performance reviews. �Managing the merchandising staff to ensure that our products are presented in the best possible way, showing the quality of the product and increasing sales. �Monitor the selling floor, stressing guest service for all employees, making guest service issue resolution a top priority. �Responsible for the division and distribution of new items throughout the store, including placement on the selling floor and departmental design and layout �Conduct thorough weekly walk-throughs of the selling floor to look for and correct weak points, to ensure accuracy of signage, and to reinforce manager/team member relations through specific, verbal praise for accomplishments in all areas of presentation and employee conduct 'Use of profit & loss statement to manage payroll, inventory shrink & expenses. 1999-2001 JL Brokers, Columbus, Ohio �Worked as an independent sales agent selling pre-owned manufactured homes �Responsible for attaining new listings, showing and selling homes and processing paperwork for closings, as well as telemarketing duties 1991-1999 Target Greatland, Columbus, Ohio and Lancaster, Ohio �Worked as department manager, supervising staff of twenty-five �Responsible for employee interviewing, hiring, training, scheduling and reviews �Emphasized the importance of customer service in the conduct of myself and of other employees �Tracked inventory; produced inventory reports �Audited weekly advertisements for accuracy and content �Work closely with outside sales representatives on product demonstrations in efforts to increase sales and gauge consumer response to new products AWARDS AND OTHER ACTIVITIES �Member of the Good Neighbor Program, tutoring students in middle school and high school �Member of Habitat for Humanity, building homes for the homeless �Received District Sales Award for largest percent sales gain from Target stores �Spirit Award winner from Target stores SKILLS AND QUALIFICATIONS Highly skilled in diverse management techniques, excellent customer service and client interaction skills, proficient in Windows-based computer systems and Internet applications EDUCATION University of Southern California, Los Angeles,CA REFERENCES AVAILABLE UPON REQUEST 1