| If you experience difficulty in printing out these pages, please try highlighting all text, and using your COPY function, PASTE it to a new document. C. LOUIS E-mail: [email protected] Summary: A seasoned management professional whose maturity, versatility, and flexibility assist the employer in improving customer service and satisfaction, developing new revenue, expanding existing markets, and using all available resources more effectively, to enhance the employer's productivity and profitability. Experience: US Air Force, USAFE Air Ground Operations School, a NATO training facility serving US and Allied military and civilian personnel, April 1977 to November 1980; Administrator: Supervised daily operations, including developing and presenting classes, coordinating community events, and serving as assistant to the 17th AF Commander; Received the 601st TCW Smiling Tiger Award, the 17th Air Force Pegasus Award, and the Air Force Commendation Medal for Community Service; was the first woman, and only the eighth American, to receive the Honorary Baroness Von Heuberg Award for public service to the German Community of Sembach, Rhein- pfalz, West Germany. C. Louis Enterprises, Inc., a marketing, management, and organizational consulting practice, November 1980 to January 2000 (full time) and January 2000 to present (part-time); owner/consultant: Perform marketing, management, and organizational consulting projects for small- to medium-sized businesses and not-for-profits, with specialties in small family businesses and in teaching not-for-profit organizations how to operate as if they are for-profit; Wrote the Living At Home program model for the Council on Aging of the Greater Cincinnati Area, which has become the standard for inter-agency cooperation to facilitate program service delivery and prevent duplication of services to the elderly throughout the US and Canada; Under the auspices of the Better Housing League of Greater Cincinnati, formed the Housing for Older Americans Coalition, Supported Housing Managers' Association, and Women's Housing Coalition; served as BHL's Tenant-Landlord and Elder Housing Specialist; Performed admissions, marketing, and regulatory compliance studies for a number of Continuum of Care and retirement facilities, including Health Care and Retirement Systems, Ohio Presbyterian Homes, and Parke Care Systems; Wrote and submitted over 100 successful grant proposals which garnered from $5,000 to $1.5 million each, on behalf of over 60 social service agencies; Conducted market potential studies, customer satisfaction surveys, and competitive market research; facilitated consumer focus groups, and compiled and interpreted qualitative and quantitative market data for over 40 companies and over 15 social service agencies; Conducted process analyses, including ISO 9000 pre-qualification evaluations with Total Quality Management and Continuous Improvement methodologies for over 20 small manufacturing concerns and nearly 10 service companies; Assisted over 100 client companies in development of policies and procedures, sales and customer service training, information management systems, and accountability systems for funds, materials, and employee performance. Some recent clients include: Sunrock Farm, Inc., an informal outdoor education center which provides fun, hands-on learning experiences in farm science, natural history, arts and humanities, and environmental science, for kids ages 2 to 102. The Friends of Sunrock Farm raise funds to provide low- or no-cost entrance fees for disadvantaged children and seniors: > Developed and implemented a customized comprehensive revolving grants research system; > Discovered and developed over forty new foundation and corporate sources of grant funds; > Garnered over $30,000 in grants in four months, one of which the funder had previously denied just one month prior to tenure. Nu-Blend Paints, Inc., a community service organization located in the Over-The-Rhine historic district of downtown Cincinnati, which diverts latex paints from waste streams and reblends them into premium paints, primers, and stains, and in the process, trains disadvantaged persons to work in a manufacturing setting and/or as painting contractors: > Performed a comprehensive administrative reorganization, including designing and implementing workable accounting systems for payroll, production, sales, and inventory; > Performed an audit of all Human Resources systems to insure compliance with all federal, state, and local laws and regulations; > Designed and implemented a regional promotions and public relations program, featuring outreach to "green" building cities and states; > Garnered over $50,000 in corporate grants in three months while establishing a customized revolving grants research system. Robin's Hood CommUnity Center, a community service organization providing educational and recreational programs, a food pantry, a non-food essentials, clothing, and home furnishings bank, and a winter warming center for the homeless in Covington, Kentucky: > Performed a comprehensive administrative reorganization, including designing and implementing workable accounting systems for volunteer recruitment and tracking, sales and inventory, and in-kind donations; > Designed and implemented a city-wide promotions and public relations campaign which garnered over $5,000 in donations in small gifts from individual donors, and over $10,000 in in-kind donations for the food and clothing bank. The Lightsong Group, a community service organization providing eco-technology educational and recreational programs throughout South-Central Kentucky and North-Central Tennessee: > Designed and implemented a regional promotions and public relations program, including interactive website development and maintenance; > Organized and co-coordinated over 50 community events, including multi-day seminars, single-day workshops, and booth sponsorships at various events; > Implemented, and still maintain, a comprehensive administration system for accounting of volunteers, income/outgo, events management, and grants research, writing, and administration. LifeSkills, Inc., a community mental health organization serving the Barren River Area Development District of South-Central Kentucky, acting from February 2000 through July 2002 as Supported Housing Manager: > Managed a departmental budget in excess of $2.5 million, personally securing additional revenues during tenure in excess of $1.5 million; > Increased Supported Housing departmental service delivery in the homeless programs by 600% within the first 12 months, and expanded overall program service delivery, which had been limited to Warren County only, to include all ten of the BRADD counties; > Administered, including researching, writing, and submitting grant proposals, supervising the daily operations, and compiling data for and reporting on the performance of a variety of supported housing programs which benefit low- income special needs populations, including Shelter Plus Care, HOME, HOPWA, and CDBG; > Developed and implemented a successful Repair Affair project, including development and maintenance of the 250+ page website for the events, which garnered $7,000+ for each of the ten BRADD counties, to organize county-wide all-volunteer events to perform home repairs for low-income elderly and disabled homeowners; > Formed partnerships with various other social service agencies in the ten BRADD counties to encourage inter-agency cooperation, and to prevent duplication of services. Education: Bachelor of Science, General Studies (Communications major); Xavier University. Associate of Science, Audio-Video Production, Southern Ohio College. Associate of Science, Technical Management, Community College of the US Air Force. Associate of Science, Small Business Management, City Colleges of Chicago. Associate of Fine Arts, Theatrical Design, College Conservatory/Playhouse Academy. Transcripts are available on request. Certifications: Certified Fund Raising Executive (in progress), Association of Fundraising Professionals. Certified Grant Writer, American Grant Writers Association. Independent Support Planning Specialist, Tennessee Alliance of Support Coordinators. Lead Safe Work Practices Supervisor, US Department of Housing and Urban Development (HUD). Americans With Disabilities Accessibility and Design Standards Specialist, HUD. Housing Quality Standards Visual Assessment Specialist, HUD. Certified Association Manager, Chelsea Moore, Inc. Certified Property Manager, Chelsea Moore, Inc. Certified Rational Behavior Therapist, Xavier University. Levels I & II, Underwriting & Risk Management, Life Office Management Institute. Administrative Specialist, US Air Force. Aircraft Maintenance Specialist, US Air Force. Copy of DD214 Honorable Disharge available here in PDF format. Copies of certifications are available on request. References �and a complete listing of contacts for various client organizations served by C. Louis Enterprises are available on request. |
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