|
Complementary processes reinforce one another whereas competing processes work at cross-purposes. Doing more of one complement increases returns to the other. For example, in the target business system, the Stage 2 rollout of e-Logistics core services includes fulfillment and returns management, and call center support. It must be stressed that the presence of a plus sign does not indicate that an interaction is "good," only that it is reinforcing. In the absence of evidence to support either reinforcement or interference, the space at the junction is left blank. |
