Christophe Impeciati

 

 

• Effective communicator with excellent presentation skills.
• Client Relationship Manager in charge of all financial institutions in New South Wales.
• Senior Pre-sales Consultant for major Software vendors in Europe and Asia-Pacific.
• Skilled at providing superior customer service.
• Technical support
• Strong Internet skills in Web Site Development/Management.
• DB2 Database Administrator for one of the biggest DB2 site in France.
• IBM Mainframe Programmer-Analyst.

 

 

 

 

Senior Technical Consultant, DICOM/KOFAX, current, Sydney.

 

DICOM is the leader in Electronic Document Capture (EDC) providing solutions for documents scanning, electronic character recognition and document archiving.

 

Summary:

Responsible for all aspects of customer Support including technical support and product training as well as the professional customer servicing of exiting and potential customers.

Provide technical support to DICOM’s sales, marketing and Professional services teams including pre-sales and post-sales support, product demonstrations and dissemination of technical knowledge through the organization.

Represent the company during all client contact as well as sales, marketing and support seminars.

 

Key Areas:

 

·         Client Relationship Management

·         Technical support

·         Product training

·         Customer service

·         Sale support

·         Marketing support

·         Professional Services Support

 

Freelance Web Designer, Look Right, 2001 – 2002, Sydney.

 

Internet project developments for small to medium size businesses.

Some samples of my work can be found visiting www.geocities.com/ciatoz

 

·         Client requirements analysis

·         Web site design and coding

 

 

 

Client Relationship Manager, Computer Associates, 1998 – 2001, Sydney.

 

The role was to enhance Computer Associates image by building/maintaining a close relationship amongst its existing client base. As well, and by being in touch with all technical groups at the client site, I was feeding the sales groups with potential leads for new business.

 

·         Technical Coordinator between CA and its client base.

·         Building and maintaining business relationships.

·         In charge of all financial institutions in New South Wales.

 

 

 

Senior Consultant, Computer Associates, 1998 – 2001, Sydney.

 

As a Pre-sales consultant, I was working closely with the sales groups, generating new leads, responding to tenders, installing products and training users. As a Post-sales consultant, I was sent on site to develop projects using CA technology. Data Warehousing projects and Database administration were my main activities mostly in an IBM mainframe environment.

 

·         DB2 Database specialist.

·         Product presentations.

·         Training.

·         Technical support.

 

 

 

Pre/Post Sales Consultant, Viasoft, 1997 – 1998, Sydney.

 

As part of the effort to prepare mainframe programs for the year 2000 change, my role was to present, install and implement the complete change solutions to Programs and Copybooks using Viasoft technology.

 

·         Y2K Data and Program change management Products.

·         Product presentations.

·         Product trainings.

·         Technical support.

 

Pre/Post Sales Consultant, Compuware, 1991 – 1997, Paris/Sydney.

 

Sales support consultant for all Compuware Mainframe tools. These tools were heavily used amongst Cobol/DB2 development teams and DB2 Data Base Administrators for data manipulation and debugging purposes. The role was to support and promote Compuware solutions, working closely with sales teams.

 

·         Mainframe Software Specialist.

·         Technical Support for Australia and New Zealand.

·         Preparation and participation in seminars and conferences.

·         Product presentations.

·         Product trainings.

 

 

DB2 Data Base Administrator, Cofinoga – Maginfo, 1988 – 1990, Paris.

 

Cofinoga is the largest DB2 site in France and IBM official beta site. I was part of a Three-person DBA group maintaining an extensive DB2 environment. The group was providing 24X7 support for development teams and production environments.

 

·         Database Administration.

·         Programmer support.

·         Programmer training.

·         Marketing queries.

 

 

Analyst-programmer, Cofinoga – Maginfo, 1987 – 1988, Paris.

 

Working for the finance department, I developed Batch and Interactive COBOL programs in an IBM mainframe environment (MVS/TSO/ISPF).

 

·         Program analysis.

·         Program coding (COBOL/CICS/VSAM/DB2).

 

 

Mainframe Programmer/Analyst, Dataid Consulting, 1985 – 1987, Paris.

 

Contracting for several major companies in France. I developed Batch and Interactive COBOL programs in an IBM mainframe environment (MVS/TSO/ISPF).

 

·         Program analysis.

·         Program coding (COBOL/CICS/VSAM/DB2).

 

 

Event Manager, I.L.S Management, 1982 – 1986, Paris.

 

Own Business specialized in Event Management, sound engineering and lighting design.

 

 

 

 

Microsoft: Windows XP, Windows 2000, Microsoft Office.

 

E.D.C solutions: Ascent Capture, LaserFiche, OCE and Kodak imaging software.

 

Graphics and Design: HTML, Dreamweaver, Flash, PhotoShop, Cascading Style Sheet, Javascript.

 

Mainframe Softwares: Compuware/Viasoft/Computer Associates Data Management solutions.

 

Data Bases: ODBC, SQL, DB2, IMS.

 

Mainframe Skills: IBM, MVS, OS/390, JCL, TSO/ISPF, VSAM, COBOL, CICS, DB2, IMS, SQL, SPUFI, QMF.

               

 

 

 

 

·         2002 - Diploma in Web Site Production.

·         2001 - Professional Tennis Coach.

·         1998 - Commercial Pilot Studies.

·         1990 - English College (U.C.S.D).

·         1985 - Diploma in Computer Science (Paris).

·         1983 - Architecture and Arts in Paris.

·         1982 - B.A.C (H.S.C equivalent).

 

 

 

 

 

·         Languages: French (Native Language), English (Fluent), Spanish (Good command).

·         Licences: Car, Motorbike, Boat and Plane.

·         Medical: Current St John Ambulance First Aid certificate.

·         Sports: Tennis Coaching, Surfing, Roller Hockey, Ultra-light flying.

·         Travel: Throughout Europe, U.S.A, Africa and Asia Pacific.

 

 

 

 

 

·         Available on demand.