v      Full-time enrollment

v      Representative, Wick House, InterHouse Council, 2000-2001

v      Community Chair, Wick House, 1999-2000

v      Native Spanish and English Speaker

v      Proficient reader of French, Portuguese and Italian

v      Some knowledge of Japanese and German

v      Advanced writing, analytical and computer skills

v      Typing of up to 92 wpm

v      Answer escalated Customer Service calls

v      Follow-up with Customers to ensure issue resolution

v      Provide advise and/or information to Customer Service Representatives

v      Answer dealer calls regarding customers' accounts, and incentives

v      Initiate Customer contact to resolve issues that may not yet have come to the Customer's attention

v      Provide resolution for calls handled by Customer Service without direct customer contact

v      Answer incoming calls from Spanish-speaking customers, including lower collection calls

v      Answer inbound collection calls for accounts 1-10 days past due, if resulting from issue escalation

v      Initiate outbound collections calls, for accts 1-35 days past due, to Puerto Rico customers (Temporary Project)

v      2005 Excellence Award Winner

v      Assist with daily administrative tasks

v      Process incoming institutional requests

v      Assist with bookkeeping tasks

v      Provide for issue resolution from filled requests

v      Perform clerical tasks as necessary

v      Translate written materials from English to Spanish, or vice-versa

v      Interpret from English to Spanish, or vice-versa, during live presentations

v      After-hours administration

v      Entry screening and security

v      Building lock-down

v      Process incoming loan documents

v      Shipping and Receiving for file completion

v      Account reconciliation

v      Imaging processing preparation

v      Maintain file records for construction loans

v      Process shipping and receiving

v      Imaging processing preparation

v      Audit Post-Closing files for funding process

v      Answer telephones

v      Tend to front desk and guests

v      Photocopy documents and mailings

v      Assist with projects as necessary

v      Produce membership cards

v      Respond to email messages

v      Communication mediation among members, or member and non-members

v      Respond to email messages

v      Manage data entry

v      Photocopy documents for patient and FDA records

v      Mail trial supplies to patients

v      Contact, via telephone, potential trial candidates

v      File documents based on FDA clinical trial guidelines

v      Teach reading and mathematics skills to elementary school children with learning disabilities, mostly behavioral

v      Design teaching plans and techniques for individual learning patterns

v      Record student progress

v      Maintain and replenish inventory items in four departments

v      Arrange, clean and maintain displays

v      Assist customers