| Academic Achievements.......... |
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| AUGUST 2004 Chartered Management Institute (CMI) Certificate in Management Studies |
| Customer Focus, Planning and Change - Introduction to Quality Management - Joint written assignment - Presentation - PASS |
| Developing Yourself as a Supervisor - written assignment - PASS |
| Using and Controlling Resources - written assignment - PASS |
| Developing People and Planning Work - written assignment - PASS |
| Improving The Performance of Your Team - written assignment - PASS |
| OCTOBER 2003 Unison Leaning at Work Programme |
| Managing Information and Communicating for Results - PASS |
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| Describe the main inequalities in health with reference to social class, gender and ethnicity. Discuss the effectiveness of recent government responses in tackling these inequalities in relation to social class - written assignment - PASS WITH DISTINCTION - course folder and essay is now used as a benchmark for other students. |
| JUNE 1995 Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR) Diploma in Medical Administration |
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| Staffing and Selection - video and practical assignment - PASS |
| Administraiton and Legal Aspects Relating to the NHS and Socail Services, Communication and Medical Secretarial Practice - written examination - PASS |
| Medical Aspects of Secretarial Work, Terminology including the oral examination and Project - oral and written assignment - PASS |
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