EDUCATION
8/1998-5/2003   Broward Community College   Coconut Creek, FL
A.A.S. degree in Computer Engineering - Network Specialist

PROFESSIONAL EXPERIENCE
02/2002-present   eFunds Corporation   Sunrise, FL
Network Systems Technician (10/2003-present)
- Responsible for providing software support to various client including
Bank of America, US Bank and Citibank.
- Provided support for database applications and web-based application in the
credit card processing industry.
- Provided a2a and batch support for various clients.
- Provided in-house support to Customer Service Department for their
internal applications.
Customer Service Representative (02/2002-10/2003)
- Provided Customer Service in all three languages

09/2000-01/2002   Randstad North America   Boca Raton, FL
Customer Service Representative
- Assigned to a number of companies in the customer service field
- Provide Customer Service and Order processing support to a Grove in Palm
Beach, also for a catalog company.
- Provide Customer service for an online car club both in English and Spanish.

PROFESSIONAL MEMBERSHIPS
-AOPA member - 5/1999 thru 1/2001
-Affiliated with Microsoft TechNet and Security

LANGUAGES
Fluent in English and Portuguese. Intermediate in Spanish

OBJECTIVE
To succeed in my career field and be the best that I can be at anything I do.