Univariate Analysis of Variance

Table 9

Table 9 takes another look at univariate analysis of the satisfaction survey data.  This exhibit replaces overall

health status with purpose of visit.  Operational definitions and number of responses are again provided.

 

Between-Subjects Factors

 

 

 

Value Label

N

 

MAGEGRP

1

0-4

1349

2

5-14

1463

3

15-17

382

4

18-24

1387

5

25-34

2890

6

35-44

2950

7

45-64

5345

8

65+

4016

MBENEGRP

1

ACT

3914

2

DA

5903

3

RET

4599

4

DR-DS

5000

5

GRD

188

6

OTH

178

Q1 PURPOSE OF VISIT

1

URGENT

3354

2

ROUTINE NON-URGENT

6243

3

PREVENTIVE CHECK-UP

8544

4

SPEC CARE

1641

 

 

 

 

 

 

 

 

Table 10

 

 

Tests of Between-Subjects Effects
Dependent Variable: Q3J OVERALL QUALITY OF CARE & SERVICE RECEIVED

Source

Type III Sum of Squares

df

Mean Square

F

Sig.

Corrected Model

1155.166(a)

142

8.135

9.566

.000

Intercept

8106.112

1

8106.112

9532.467

.000

MAGEGRP

28.080

7

4.011

4.717

.000

MBENEGRP

9.220

5

1.844

2.168

.055

Q1

7.523

3

2.508

2.949

.031

MAGEGRP * MBENEGRP

38.161

26

1.468

1.726

.012

MAGEGRP * Q1

24.139

21

1.149

1.352

.130

MBENEGRP * Q1

6.657

15

.444

.522

.930

MAGEGRP * MBENEGRP * Q1

65.575

65

1.009

1.186

.145

Error

16700.392

19639

.850

 

 

Total

378179.000

19782

 

 

 

Corrected Total

17855.558

19781

 

 

 

a R Squared = .065 (Adjusted R Squared = .058)

 

Table 10 shows that purpose of visit (Q1) has F = 2.949 and p = .031 (where alpha < .05).  This is a significant relationship as an indicator of reported satisfaction with care received.

 

 

 

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