At this point (regardless of the method you used) you have several options to choose from. We are going to address two of them:

• Normal (the default)
• Step-by-step confirmation.

Normal
If you select Normal, Windows will start up as if you had selected Step-by-step confirmation and said "Yes" to every prompt. Windows will also start in VGA mode, which is useful if you suspect the video driver is involved in the problem.

Step-by-step
During a Step-by-step startup Windows asks you whether it should load or not load specific drivers. The main advantage of this startup is that you eliminate all the DOS level drivers and environmental settings. You can selectively load or not load drivers and applets contained in the registry and the System.ini and Win.ini files.

The following table shows the prompts you will see and how you should respond to them. Please keep in mind that there will be some variations in file locations and what is listed. If you do not see a prompt or you get an unexpected prompt, do not worry. If you choose not to load a driver that Windows needs, you'll likely end up at a command prompt. Start over and answer "Yes" to that prompt the next time.

Driver to load	Response	Why that response?
Load DoubleSpace driver (You may or may not be prompted for this.)	Yes	Necessary if you use disk compression. Otherwise, it has no effect. Loading it is precautionary.
Process the system registry?	Yes	Otherwise, you might as well start in Safe Mode.
Create startup log file?	Optional	Your choice - a log file can help if you encounter major problems.
Process your startup device drivers (Config.sys)?	No	This will bypass any DOS-level device drivers.
DEVICE=C:\WINDOWS\HIMEM.SYS	Yes	Windows needs this to work.
DEVICE=C:\WINDOWS\DBLBUFF.SYS You may or may not be prompted for this.	Yes	If you're prompted for this, Windows needs it.
DEVICE=C:\WINDOWS\NLSFUNC.SYS	Yes	Loads country specific information.
DEVICE=C:\WINDOWS\IFSHLP.SYS	Yes	Windows needs this to work.
Process your startup command file (Autoexec.bat)?	No	This will bypass any DOS level drivers and environmental settings.
Load the Windows graphical user interface?	Yes	Otherwise, you might as well start in Command Prompt.
Load Windows drivers?	Yes	This will assist you in determining what drivers Windows is loading and the order in which they are loading.

The Windows drivers you need to load depend on what you are troubleshooting. Select "No" when prompted for a driver you believe may be causing a problem. Once you have gone through the entire list of drivers, Windows will start in VGA mode, which is 16 colors, 640x480 screen size. (This means your colors and icons may look strange - this is normal in this mode.

Returning to normal
To return your computer to its normal startup sequence, take the following steps while in Windows:

• 1. Click Start.
• 2. Click Run. The Run window appears.
• 3. In the Open box, type msconfig and click OK. The System Configuration Utility appears.
• 4. Check Normal setup, and click OK.
• 5. You will be prompted to restart the system. Click Yes. Windows will restart normally.