Charlie Angevine
Longmont, CO 80502
303-678-0120
Managed a successful service department, parts department, and dispatch department, as an active manager.
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Interviewed and hired
potential employees, including reference checking
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Trained employees in
customer service and creative problem solving
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Trained employees in
copier, computer, printer, fax, software, and hardware repair and service.
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Handled paperwork, cost
analysis, and various reports
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Tracked inventories,
both for the company and engineer personal stock
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Researched and
developed new and innovative approaches to problems that arose
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Worked extensively on
reducing the operating cost of service, dispatch, and parts dept. without
compromising quality
Drawing on my years of experience to ensure quality service both within the company and within the general public by:
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Using innovative
approaches with difficulty clients, to ensure their happiness with the company
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Handling delivery
delays of parts, etc., with tact and diplomacy when speaking with the client
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Going the extra step
for clients to locate a hard-to-find part, or to get a warranty claim processed
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Treating each and every
client as the important person they are, with honesty and integrity
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Doing what it takes to
get the job done, while maintaining a positive attitude toward my position
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On-site service of
computers, printers, copiers, fax machines: both hardware and software
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On-site training of
office equipment
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Phone support to both
general public and engineers
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Handling upset clients
by identifying the problem and correcting it to their satisfaction
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Some programming, in
various languages
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CTOS/BTOS , v. 12.01
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CPM to Version 2.2,
INTEL Based PC
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HTML
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IBM System 34,
Mainframe
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MS Windows: 3.11, ’95,
NT 3.51 & 4.0, INTEL Based PC
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MSDOS to Version 6.22,
INTEL Based PC
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NetWare
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PCDOS to Version 7,
INTEL Based PC
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SCO UNIX, INTEL Based
PC
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Windows 95, 98, NT
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Lotus Office, including
Lotus Notes, 123R3
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Monarch
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MS: Excel, Word,
Access, PowerPoint
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OMD
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Word Perfect
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Various Recovery
Programs
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Various PC Tools
Ø A+ Certified
Ø Degrees in Management, OMD Program Training, Procurement, Electronics, Computers, MIS, Factory training on various equipment, ISO 9000
Ø Highly skilled in the repair of: Apple, Canon, Dell, IBM, Lexmark, Okidata, Olympia, Panasonic, Smith Corona, Toshiba, Unisys, Minolta, Mita, Ricoh, Sharp, Micron, Compaq, Hewlett Packard computers & printers as well as various phone systems.
Ø More than 20 years of experience in management,. customer relations, and service.
Hardworking
Dedicated
Team Player
Intelligent
Self-motivated
Well Organized
Willingness to learn
Service Engineer Unisys Corporation
8/96-Present Englewood, Colorado
Service Engineer Unisys Corporation, Aerotech
8/95-8/96 Denver, Colorado
Service Engineer MicroAge, Aerotech
3/95-6/95 Denver, Colorado
Service Support Manager Associated Business Products
2/93-7/94 Denver, Colorado
Owner/Operator Equipment Service and Supply
6/87-5/92 Longmont, Colorado
Manager S & S Copier Systems
5/85-10/87 Albuquerque,New Mexico
Manager Zeno Systems
1/82-5/85 Denver, Colorado
Service Engineer, Manager Zeno Systems
3/80-12/81 OK City, Oklahoma
¨ High School Graduate, Nickerson, Kansas
¨ Military: Management (NCOA, NCOES), Procurement, Supply Handling, Welding
¨ United Electronics Institute, Oklahoma City, Oklahoma
¨ South Oklahoma City College
¨ Sharp Electronics Corp.: Management, Technical
¨ Mita Copystar Corp.: Technical
¨ OMD Program Training, Including UNIX
¨ People Management
¨ A+ Certification
¨ ISO 9000 Training, S. California, Unisys Corp.
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Angevine
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