The average small business (1 to 10 employees) will have 3-5 technologies problems a year and at least one major problem that requires the use of a consultant or contractor to repair. There are also between 5 to 20 instances each year where a useful technology could be used but is not due to lack of information, support, or fear. (Yahoo Inc., 2001)
If you've ever called in to a vendor's helpdesk, you know what it feels like to be on terminal hold. Once you do get through, you often find out that you know more than they do. After repeated calls, and repeated membership in the terminal hold club, you may get your problem resolved, or you may be right back where you started.
You need help. You need answers. With an On-Call contract, Cardinal will guarantee that you'll get them. You may not get them immediately, but you'll have written guarantees for response and on-site time, and we expect you to hold us to them. You will never, ever enter terminal hold, and rather than try and tell you how to fix something, we'll get on-site and get it done.
Services
| Type | Description | Benefit |
| Economy Class |
Business hour coverage. Guaranteed response within four hours. Guaranteed On-site within eight hours. Includes one hour labor per month.* |
On Call contracts provide peace of mind by guaranteeing that Cardinal will respond and be on-site within a specified period. Additionally a contract removes the concern regarding the cost of troubleshooting and fixing a problem by providing an initial prepaid hour along with a discounted rate for any additional hours.
|
| Business Class |
Business hour coverage. Guaranteed response within two hours. Guaranteed On-site within four hours. Includes two hours labor per month.* |
|
| First Class |
24 by 7 coverage. Guaranteed response within two hours. Guaranteed On-site within four hours. Includes two hours labor per month.* |
* Unused labor hours carry over from month to month, however, only within the same contract year, and can be applied towards other projects. Purchase of replacement hardware is solely at expense of the client.
Pricing
| Type | Price | |||
|
1
5 Devices |
6 10
Devices |
10 20 Devices | > 20 devices | |
| Economy Class | $98.20/mo. | $181.67/mo. |
$308.84/mo. | $478.70/mo. |
| Business
Class |
$133.30/mo. |
$246.61/mo. | $419.23/mo. | $649.80/mo. |
| First Class |
$228.40 |
$422.54 |
$718.32 |
$1,113.39/mo. |
© Cardinal Computer Services Last updated 08/29/01