CVS Health

Pharmacy Technician / Retail Customer Service

June 2007 - February 2008

• Lead Technician in fast paced retail pharmacy across Union Station in Downtown Chicago
• Received and processed new prescriptions: Enter patient into system, enter medication, fill prescription, and release medications to patient under pharmacist supervision
• Purchased and maintained medication inventory of pharmacy
• Greeted customers and assisted them with non pharmacy merchandise when working CVS retail

Pharmore Drugs LLC

Acquisitions Technician/ Pharmacy Supervisor/Billing Representative

February 2008 - November 2017

• Supervise a fast paced and growing pharmacy data entry department to ensure smooth workflow.
• Train new hires to efficiently work Framework and Docutrack pharmacy systems.
• Develop new processes to improve pharmacy work load.
• Maintain utmost discretion when dealing with sensitive employee topics.
• Manage and protect the Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Handle all customer service complaints and issues in a professional and respectful manner.
• Submit Prior Authorizations for coverage determination.
• Assist in business growth when acquiring new facilities to service.
• Prepare facility and customer statements.

Legacy Healthcare LLC

Pharmacy Billing Liason

January 2018 - Present

• Review monthly bills for medication billing discrepancies for 33 Skilled Nursing Facilities.
• Dispute discrepancies with pertaining partner pharmacies.
• Assist Director of Nursing in prescription prior authorizations.
• Work with Physicians on appeals for denied claims.