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| Report Findings Page 3 III. Handling Public Comments Public comments and complaints are an issue every major organization has to deal with. A well-handled complaint can turn an adversary into a supporter. A complaint that is handled badly will fester, and the unhappy person will communicate his or her feelings with others in the community. A good, user-friendly method for accepting and responding to citizen input is essential. It is recommended that a toll-free phone number and an e-mail address be supplied and publicized. "Red tape" should be minimized and citizen profiles built so that repeat calls can be briefer. It is recommended that the USMC respond real time by contacting Bogue Field immediately to resolve an SOP violation if it exists. The citizen should be called/e-mailed back with the action taken. **************************** Emerald Isle Mayor Harris and Commissioners McElraft, Murphy and Wootten did not want this report public and have done nothing to investigate these issues for the residents. **************************** Get your neighbors to call or write and add their name to our concerned citizens list. Call 252-354-3786 You can make a difference. |
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