Airline agent: Japan Airlines.
Caller: Yes, I'd __________ __________ __________ a flight reservation.
Airline agent: Name and flight number?
Caller: __________ __________ __________ Otway and I'm __________ __________ JL 778 on 7 February.
Airline agent: G. Otway. Tokyo to Vancouver. Mmm?
Caller: I __________ __________ __________ on the 8th. Are there __________ __________?
Airline agent: Just a second. Uh-huh. Tokyo-Vancouver. Mr Otway, 8th February. Flight 778.
Caller: The same __________ __________?
Airline agent: It's a daily flight.
28b. Caller listening to airline agent
Airline agent: __________ __________.
Caller: Yes, I'd like to change a flight reservation.
Airline agent: Name and __________ __________?
Caller: The name is Otway and I'm reserved on JL 778 on 7 February.
Airline agent: G. Otway. __________ __________ __________. Mmm?
Caller: I want to leave on the 8th. Are there any seats?
Airline agent: __________ __________ __________. Uh-huh. Tokyo-Vancouver. Mr Otway, 8th February. Flight 778.
Caller: The same flight number?
Airline agent: It's __________ __________ __________.
Phone Calls