19a. Caller listening to rental car agent
Caller: I'd like to rent a small car for a few days.
Agent: Certainly, sir. It's $__________ __________ __________ for a Toyota Corolla.
Caller: Does that include mileage?
Agent: That's for __________ __________ but you pay for __________.
Caller: And what credit cards do you accept?
Agent: The __________ ones: Visa, Mastercard, Diners Club.
Caller: Okay. Do you have a car available from tomorrow?
Agent: Let me see. Yes, we do. __________ __________ do you want to __________ it for?
Caller: Til Saturday. What time do you open in the morning?
Agent: From __________ . May I have __________ __________, sir?
19b. Rental car agent listening to caller
Caller: I'd like to rent a __________ __________ for a __________ __________.
Agent: Certainly, sir. It's $36 a day for a Toyota Corolla.
Caller: Does that __________ __________?
Agent: That's for unlimited mileage but you pay for gas.
Caller: And what __________ __________ do you __________?
Agent: The major ones: Visa, Mastercard, Diners Club.
Caller: Okay. Do you have a car __________ from __________?
Agent: Let me see. Yes, we do. How long do you want to use it for?
Caller: Til __________. What time do you __________ in the __________?
Agent: From 7:30. May I have your name, sir?
Phone Calls