Caller: I'd like to rent a small car for a few days. (Requesting)
Agent: Certainly, sir. (Complying) It's $36 a day for a Toyota Corolla. (Informing)
Caller: Does that include mileage? (Inquiring)
Agent: That's for unlimited mileage but you pay for gas. (Stipulating)
Caller: And what credit cards do you accept? (Inquiring)
Agent: The major ones: Visa, Mastercard, Diners Club. (Informing)
Caller: Okay. Do you have a car available from tomorrow? (Inquiring)
Agent: Let me see. (Stalling) Yes, we do. (Complying) How long do you want to use it for? (Checking)
Caller: Til Saturday. (Informing) What time do you open in the morning? (Checking)
Agent: From 7:30. (Informing) May I have your name, sir? (Requesting)
Function Analysis