Waitress: Golden Dragon Restaurant. (Identifying)
Caller: Yes, I'd like to reserve a table for six people. (Requesting)
Waitress: Table for six? (Checking) Okay. (Acknowledging) When is this for? (Inquiring)
Caller: Tomorrow night. Six-thirty. (Informing)
Waitress: Oh, I'm sorry. (Apologizing) We're closed on Mondays. (Explaining) You could try the Golden Crown next door to us. (Suggesting) They're open on Monday nights. (Explaining)
Caller: Do you have their number? (Inquiring)
Waitress: Yes, (Affirming) hold on a moment (Stalling) ....it's 9378-4531. (Informing)
Function Analysis