Susan: What did you pay for your ticket to Seattle last year? (Inquiring)
Matthew: Something like (estimating) $900 round trip, I think. (Informing)
Susan: That was a good deal. (Evaluating)
Matthew: Low season of course. (Qualifying)
Susan: And what travel agent did you get it from? (Probing)
Matthew: Crocodile Tours. (Informing)
Susan: You have their number? (Probing)
Matthew: Just a second. (Stalling) Uh-oh. (Expressing regret) It's in my office. (Explaining) But they have a website. Crocodile.co.jp (Informing to compensate)
Function Analysis