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� Identify the changes in the workplace and the importance of communication skills
� Understand the Process of Communication
� Understand the obstacles that create
misunderstanding and then you will be able to overcome them
� Understand the difference between internal and external communications
� Identify the different forms of media that can be used to convey your message
� Avoid information overload and productivity meltdown
� Understand the different methods that information may flow in an organization
� Differentiate between Formal and Informal channels of communication
� Understand the most common ethical traps at work
� Always strive to achieve the goals of ethical business communication