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Look, I just want to send out a freaking little package to my folks in HK. Does it require brain surgery?!

First it was my mistake to not put the receiver's name on the Fedex form. I admit it, I brainfarted. But it took them a week, a whole bloody week, to call me to say I made a mistake. Fair enough. But does it take THAT long??

Then when I gave them the correct recipient's name, they ask for a telephone number. My dear old parents got cute. They want the package delivered to my grandfather's apartment (because they spend a lot of time there), and I forgot this fact, so when I gave them their phone #, it's naturally incorrect. I gave Fedex my parents' home number, when in fact I should have given them my grandfather's digits. Arg!!

What I don't understand is why does Fedex take so long to discover mistakes?? They only called me today. That's another week after the first time they called me.

I'm on the customer service line, and I'm totally agitated, I'm about to scream into the phone, and make one of those rediculous customer service calls that you hear or read about on the internet. Then I laugh to myself: I'm such a crybaby. So by this time, the lady on the other line is also a little upset because I haven't been exactly civilized. To break up the tension, I go: "Listen, I saw the movie Castaway. Could you please send a Fedex engineer and straighten the place up?"

She laughs, telling me she just saw it last night too. She didn't want to watch it before she took a trip to Malaysia because she was on a Fedex plane. (They fly for free, if you're willing to take the routes that Fedex planes travel in.)

Anyway, we both had a laugh, and she's trying hard to get the HK Fedex branch to deliver ASAP.

....like that's going to make a difference. Hurmph.

posted by losir at 10:51 AM