Place Order
Place An Order
Ready to order?
Simply click the button below to be taken directly to the order form.
Ordering Information
To place your order, click on the box to the left. You will be redirected to Docu Sign, a company that provides
cloud-based electronic signature technology that allows the order transaction a
safe and legal format, right from your computer, tablet, or phone. Fill out the
form with all of the ordering information you have discussed with your
salesperson, and submit it. We require a 50% deposit, payable by Visa, Mastercard, AmEx, or any kind of
check.
A copy of your sales invoice will be
sent to you after your order has been placed. Please review your copy of the
invoice that has been sent to you for accuracy. If you have any questions or
concerns please contact your sales associate immediately.
The balance due on the order,
including any delivery charges, will be automatically charged to the credit
card on your order once the furniture ships from the manufacturer and is
received at the delivery company. (If
you paid with another form, we will contact you then). You will receive an
email detailing the transaction including some in-home delivery information
sent to the email address provided on the order form. *Please note on the order
form if you would like to be contacted BEFORE your balance is charged.
Lexington Furniture Company’s sales
are all special orders – furniture ordered especially for you from the
manufacturer. We do not order or deliver furniture ‘on approval’.
Lexington Furniture Company cannot
be responsible for errors pertaining to information you may have received from
other sources. If there are costs associated to
correcting these errors, it will be done at your request and expense. This
includes, but not limited to, finishes, leather and fabric samples, and any
other information that you have seen or collected from other places including
but not limited to other stores or other websites. Please make sure to double
check item numbers or names of leathers and fabrics that you may have received
from other sources. We want to insure that you get the furniture the way that
you want it and getting the item, fabric, and leather numbers correct is an
important step. We will be happy to order fabric samples (no charge) or wood
samples (charge basis) to make sure all is correct before you order.
ALL orders are special orders from the manufacturer, made
specifically for you! Delivery times vary greatly depending on what you order,
vary by the manufacturer and availability. Typical delivery time to you is approximately
10 and 12 weeks. This is only an estimate, NOT A GUARANTEE. When it comes to
order times, we are at the mercy of the manufacturer and their production and
shipping schedules. Lexington Furniture cannot be responsible for delays due
to production scheduling or availability or frames, fabrics, or leathers.
Our ability to cancel or change your
order will be determined by our ability to cancel or change your order with the
manufacturer. Once an order has been entered into production or shipped it is
not possible to cancel or make any changes. Your order must be accepted as
ordered. If we are able to cancel your order
with the manufacturer we will gladly refund your deposit.
After the final payment has been
made, we will release your order to the delivery service, and your delivery
will be scheduled on the first available truck in your area.
Please note that when we have a
sale, it is for the dates of the sale period only, and does not include
previously placed orders.
By including your email address on
the order form, you are giving us permission to use the email for correspondance pertaining to your order and the
order/delivery process. Your email address will be used solely by Lexington
Furniture Company. Your information will not be sold or traded.
UPS
Orders
Orders for any items which are sent via UPS directly
to you from the manufacturer MUST BE PAID IN FULL BEFORE THE ORDER IS PLACED. Any order sent via UPS that is damaged will be the
responsibility of the receiver to report a damage claim with UPS. It is the
preference of Lexington Furniture Company to ship furniture through our in-home
delivery service. There is a much lower ratio of damage when shipped this way.
We will UPS pieces at your request only and it will be your responsibility if
damage occurs.
Return Policy
Lexington Furniture Company orders furniture direct from the manufacturers
specifically for you. Many times, the fabric or leather, finish colors, or any
other options are all ordered based on your choice. Therefore, once an order
has been processed, put into production, or has shipped from the manufacturer,
it cannot be canceled for any reason. Due to the level of customization
of your order, no refunds are available if a shipment is refused. No refund
will be given for damaged merchandise, as we reserve the right to repair damaged
furniture, whatever the cause.
Sales Tax
Lexington Furniture Company collects sales tax only on items delivered or
picked up within the state of KY. Residents of other states may be
subject to a “use tax” on the use of property within a particular jurisdiction.
Currently, some states are taking an active approach to collecting sales tax.
It is quite possible you might receive a use tax bill in the mail from your
state revenue department. We encourage you to consult your state and local tax
laws in order to determine their amount of liability, if any.
Fabric/Leather Samples
Most of the upholstery lines we carry offer a wide range of fabric and leather
selections. Memo or small samples of fabrics and leathers can be ordered from
the manufacturers and sent to you via USPS. Prices on individual samples may
vary.
COM/COL
Most manufacturers accept Customer’s Own Material (COM) or Customer’s Own
Leather (COL). This allows you to purchase fabric/leather from another source
and send it to us to forward to the manufacturer to apply to your order. Please
request specific information from your sales associate to calculate your
yardage requirements.
Send fabric prepaid to:
Lexington Furniture Company
3024 Blake James Dr.
Lexington, KY 40509
Attn: (Sales Associate)
Sidemark: Your Last Name
Lexington Furniture Company is not
responsible for the application of the COM or COL. If you would like leftover
COM or COL returned with your purchase, you must state on your order to “RETURN
ALL SCRAPS”. If you have purchased your fabric at a discount outlet, we
recommend that you inspect the fabric thoroughly. Many times there are defects,
which can be difficult to detect. Cotton prints are sometimes not squarely
printed acrpss the width of the fabric. Please be
sure the fabric you have selected is dimensionally stable for the selected
application. Lexington Furniture Company accepts no responsibility for defects
or flaws in COM or COL.
PLEASE NOTE: YOUR ORDER WILL NOT
START PRODUCTION UNTIL ALL COM HAS BEEN RECEIVED BY THE MANUFACTURER.