International Conference Quality 2002
D e a r C o l l e a g u e
It is my pleasure and privilege to invite you to beautiful Jerusalem to participate in the International Conference of the Israel Society for Quality. Our conference is attended biannually by more than 2,400 people from nearly 40 countries - truly a worldwide representation - the second largest quality conference in the world. The conference will deal with the question of the future of quality and quality management in the 21st century and as usual will present new technologies and techniques, statistical tools and ideas for improving organizational performance and customer focus. There will also be day-long seminars before and during the conferene that will enable us tolearn in depth. As part of our examination of the conference theme, Quality Management: Fit for Purpose?, we will look at past goals of the quality community and consider whether we have really attained them. Thus, one of the main foci will be on areas of controversy, so abstracts detailing non-conforming perspectives are especially requested.
We welcome abstract submissions in all areas of quality and quality management, and especially in the domain of service quality. Work in this domain has become much more critical because the service sector represents a steadily increasing percentage of GNP. Joining us at the conference will enable you to not only participate in this stimulating and challenging learning experience, but also to enjoy exploring the land of Israel - from Eilat to the Galilee - and especially Jerusalem. Known as the birthplace of three great monotheistic religions, Jerusalem has always been a center of knowledge and continuous learning.
We look forward to greeting you in Jerusalem.
Sincerely
Orna Dreazen, Ph.D.
Conference Chair
Abstracts of at least 500 words should be submitted by April 15, 2002 to the Secretariat: ISAS International Seminars POB 34001, Jerusalem 91340, Israel Tel: 972-2-6520574, Fax: 972-2-6520558 email: [email protected]
Preferred mode for abstract submission: email. Abstracts should clearly state title and author�s name, affiliation, postal and email addresses, telephone and fax numbers. Abstracts should be submitted in English. A short professional CV should be attached.
C o n t r o v e r s i a l I s s u e s
Accreditation vs. Conformity AssessmentDoes ISO Certification Bring Sufficient Added Value?
What is the Role of Quality Management?
Six Sigma � Just Another Management Fad?
Mutual Recognition Arrangements � Have They Brought Standardization?
Must Quality Culture Change with Changes in Management?
The Mass Media and Quality � Are They Contradictory?
Performances Appraisals � Was Deming Correct?
Can Health Service Quality be Measured?
National Quality Awards � Do They Have a Trickle Down Effect?
How Can We Best Infuse the Public Sector with a Quality Culture?
Quality of Education - Can it be Measured?
Topics
Conformity and StandardizationCertification Quality of Testing
Quality Infrastructures
Quality Conformance in Small Businesses
Standardization
Transition Management (ISO 9000-2000 & ISO/IEC 17025)
The Human Factor
Customer Satisfaction Ethics Human Resources
Leadership Partnerships Quality Management at
the Beginning of the New Millennium Reliability
Safety Strategic Planning
Data Management
Computerizing Quality in the Modern Organization
Innovation & Knowledge Management
Software Quality
Quality Techniques
Cost of Poor Quality Design Quality Developing
Quality Products and Services Management Techniques
and Tools Process-Related Quality Factors
Testing
Metrology Research and Development Accreditation
Sectors
AgricultureBiotechnology
Construction
Defense Forces
Education
Electronics
Environment
Health Care
Hi-tech
Information Technology
Industry
Journalism
Laboratories & Metrological Institutes
Medical Devices
Pharmaceuticals
Public Sector
Service
Small Business
Telecommunications
Steering Committee
Dr. Orna Dreazen, ISRAC - Chair Dr. Zigmund Bluvband, ALD Mr. Ehud Gitai, Standards Institution of Israel Mr. Ron Dvir, Innovation Ecology Dr. Henry Horwitz, ISAS Dr. Abraham Huli, Motorola Communications Dr. Ilya Kuselman, INPL Col. Ilan Rubin, IDF-Technology and Logistics Branch Mr. Sergio Samuel Dr. Avinoam Shenhar, INPL Ms. Hava Sher, RAFAEL Dr. Sara Tanis, Israel Electric Corporation Dr. Avigdor Zonnenshain, RAFAEL
International Advisory Board
Dr. Gabor Aschner, Hungary Dr. Marcos E. J. Bertin, Argentina Prof. Matej Bily, Slovak Republic Dr. Stephen Carpenter, USA Prof. Robert E. Cole, USA Dr. Navin S. Dedhia, USA Dr. Luc Erard, France Prof. Miflora M. Gatchalian, Philippines Prof. T. N. Goh, Republic of Singapore Prof. Dr. ing. Teun. W. Hardjono, The Netherlands Dr. H. James Harrington, USA Ms. Erja Jumppanen, Finland Dr. Robert Kaarls, The Netherlands Mr. Miltos Kozanis, Greece Dr. Peter van de Leemput, The Netherlands Dr. Francisca Liem, USA Dr. Stanley A. Marash, USA Prof. Pal Molnar, Hungary Mr. N. S. Nanavaty, India Dr. Andreas Odin, Germany Dr. Takashi Ohtsubo, Japan Mr. Mike Peet, South Africa Ing. Jose Fco. Gonzalez Prado, Mexico Dr. Annette L. Sobel, USA Dr. Alan Squirrell, Australia Dr. David Stanger, Belgium Ms. Lina Vasile, Romania
Organizing Committee
Dr. Orna Dreazen, ISRAC-Chair Mr. Meir Aharonov, Civil Service Commission Dr. Mony Ben-Bassat, Consultant Dr. Eva Berger, College of Management Mr. Gil Bismuth, TEVA Pharmaceutical Industries Dr. Zigmund Bluvband, ALD Mr. Itzhak Dana, QualiTech Dr. Eli Dreazen, Assaf Harofeh Medical Center Ms. Etty Feller, ISRAC Mr. Ehud Gitai, Standards Institution of Israel Dr. Amihud Hari, RAFAEL Ms. Nava Kopit Dr. Tzvi Kurtz, Quality Consultant Ms. Ronit Kurz, TMUROT Dr. Ilya Kuselman, INPL Ms. Zahava Nezri, ISRAC Prof. Tzvi Raz, Tel Aviv University Mr. Yechiel Raz, Ministry of Agriculture Dr. Shosh Sagy, Gauss Institute Mr. Menachem Schwartz, Israel Institute for Occupational Safety and Hygiene Mr. Eytan Sharon, ISRAC Ms. Haya Sheps-Avtalion, OLS Ms. Hava Sher, RAFAEL Mr. Adi Sterenberg, ISMEA Dr. Eli Stern, Ministry of the Environment Ms. Yehudith Wexler, BIO-LOG Knowledge Systems Dr. Uriel Yarkoni, Insight Biotechnology Dr. Avigdor Zonnenshain, RAFAEL
General Information
Venue: The conference will take place in
Jerusalem at the International Convention Center.
Date: November 18-21, 2002
Language: The conference will be conducted
in English and Hebrew. There will be simultaneous translation in many sessions.
Abstract: Abstracts of 500-700 words should be
submitted by April 15, 2002, preferably by email, to the Secretariat, ISAS International Seminars POB 34001, Jerusalem 91340, Israel Tel: 972-2-6520574, Fax: 972-2-6520558 email: [email protected] Please attach a short CV. It is understood that this material has not been nor will be presented elsewhere prior to the Conference.
Exhibition: A commercial exhibition will take
place within the framework of the conference. For further information please contact [email protected]
Advertising and Sponsorship: Please contact
the Secretariat for space in the conference program and/or sponsorship of speakers, sessions and events.
Certificate of Participation: Will be supplied to
participants upon request.
Letters of Invitation: Upon request, the
Secretariat will send a personal invitation to participate in the conference. It should be understood that such an invitation is only meant to help visitors raise funds or obtain a visa and does not represent commitment on the part of the organizers to provide financial support.
Welcoming Reception: A welcoming reception
will be held Monday evening, November 18 at 19:00.
Gala Banquet: A festive evening will be held on
Tuesday, November 19 at 20:00. The evening will include entertainment and dinner.
Night Tour of Jerusalem: On Wednesday,
November 20, there will be a night tour of Jerusalem.
Airport Transportation to Hotel: Ben-Gurion
International Airport is located 20 minutes from Tel Aviv and 30 minutes from Jerusalem. Airport shared taxis (Nesher) run 24 hours a day and take you door to door for approximately $11.
Web Site: www.isas.co.il/quality2002
Conference Secretariat:
ISAS International Seminars POB 34001, Jerusalem 91340, Israel. Tel: 972-2-6520574, Fax: 972-2-6520558 email: [email protected]
Tours
TOUR #1 Full Day Sunday, Nov 17
Old and New City of Jerusalem Highlights: Panoramic view of Jerusalem, the Western Wall and the Jewish Quarter, the recently restored ancient Cardo, the Via Dolorosa (Stations of the Cross) and the Church of the Holy Sepulchre, Yad Vashem-Israel�s memorial to the Holocaust, Mt. Zion and Ein Karem. Price $48
TOUR #2 Full Day Monday, Nov. 18
Nazareth, Tiberias, Capernaum Highlight: Nazareth (Church of the Annunciation and the Church of St. Joseph), the ruins at Capernaum, Tabgha and the Church of the Multiplication of the Loaves and the Fishes, Tiberias and the Baptismal site on the Jordan River (Yardenit). Price $60
TOUR #3 Full Day Thursday, Nov. 21
Caesarea, Haifa, Acre Highlights: Caesarea - the Roman city and port, panoramic view of Haifa and the bay, Rosh Hanikra (on the border with Lebanon) and exploring the limestone grottos, Acre - the Crusaders' underground city and crypt. Price: $70
TOUR #4 Full Day Friday, Nov. 22
Massada, Dead Sea Highlights: Massada (fortress of King Herod and the last stronghold of the Zealots) with its magnificent views and fascinating excavations, Ein Gedi Spa, a dip in the Dead Sea. Note: Comfortable shoes and head covering are recommended. Bring a swimsuit and towel. Ascent/descent to and from Massada by cable car. Price $70
Note: All tours require a minimum of 15 participants, modest attire and walking shoes. Lunches are not included
Registration and Accommodation
Registration Fee: The registration fee of $450 for participants includes participation in all sessions, conference kit, program, proceedings, lunch and coffee breaks, welcoming reception, night tour of Jerusalem and gala banquet. There is a reduced fee of $320 for presenters (one per paper). Fees are valid until August 15, 2002, after which there will be an additional surcharge of $50 and a further surcharge of $50 for on-site registration
Accompanying Persons Fee ($160) includes the welcoming reception, opening ceremony, night tour of Jerusalem, day-long tour of Beit Govrin, Jaffa and Tel Aviv, and gala banquet. Fee does not include attendance in program sessions.
Accommodations: Prices (per room) Hotels Single Double Crowne Plaza Jerusalem $105 $125 (Conference venue hotel) Mercure-Jerusalem Gate / Caesar $65 $70 (4 minute walk from venue) Price includes a full Israeli breakfast and 15% service charge. Reservations must be made by September 30, 2002 and be accompanied by a non-refundable deposit of $100 per room
Conference Registranion Form see here: www.isas.co.il/quality2002