Resume

Education

Oakton Comunity College; Des Plaines, IL - Associates in Arts June 2020

Experiance

Abt Electronics 2015-Present

Connect Clerical/Inventory Febuary 2020-Present

•Preparing 100 returned merchandise units into our system to be tested a week, products that do not passed are requested to be returned back to the manufacture • Checking paperwork from manufactures with items being sent and returned • Performed data entry paperwork on all products: return reason, serial number, and model number. Ensured the information is true or correcting mistakes in the database for completion of the paperwork before products are tested • Locating merchandise through inventory system to ensure correct number count • Analyzing 100-250 model numbers in the inventory data system for accuracy

CONNECT SALES ASSOCIATE — 01/2019 - 02/2020

• Properly qualifying customers with the proper product needed on their own personal needs • Applied security and loss prevention training toward to recognize ricks and reducing store theft • Analyzed and properly processed product returns, and finding alternative merchandise to meet the customers needs • Trained five new employees, leading to a sales team knowledgeable in all products within the department, as well as teaching selling techniques and company procedure

CUSTOM AUDIO CLERICAL — 09/2016-12/2018

• Provide customer service for both in-store/out-store employees and customers • Handled on average fifty phone calls a day to address customers inquiries and concerns with at home systems, installs, service calls and scheduling • Received and routed business correspondence to correct staff members

CASHIER — 11/2015-09/2016

• Processed customers on register with credit card, check, financing and cash transactions • Tracked all transactions to close out and balance cash drawer • Followed procedure on fraudulent orders, alert in store security, and identify fake identification cards

Personal Summery

Years of providing customer service with a cumulative three years of experience in clerical, administrative and one year of inventory management. Personable and adept at managing sensitive situations. Very well organizational skills, with self-motivation to get all aspects of the job done.

SKILLS

• Bilingual • Office certified • GERS retail systems knowledgeable • Inventory management • Organizing inventory and paperwork • Provide customer service and solutions • Apple product knowledgeable • GSX qualified • Microsoft product knowledgeable