Amanda Fite

875 Williams Blvd Apt 313 Ridgeland, MS 39218 · (601) 248-3259 · [email protected]

Experience

Systems Administrator

Mississippi Department of Information Techonology Services

•Request service tickets for customers as needed • Maintain confidential information to and from vendors • Make sure all state agency websites are functioning properly • Create and maintain new email addresses in Active Directory and Office 365 • Reset passwords for vendors • troubleshooting customer websites through our IIS Servers • Setting up new servers • setting up new IIS systems

April 2019 - Present

Service Center Specialist / Tape Librarian

Mississippi Department of Information Techonology Services

•Request service tickets for customers as needed • Responsible for the proper tracking and storage of media tapes • Keep a log of temperature and other tracking information as needed in facilities • Maintain confidential information to and from vendors • Assist customers with problem solving before involving a third party • Keep track of error and imperfections across the Mainframe and Magic systems • Reset passwords for vendors • Follow up to make sure customers’ needs were met • Train new employees

July 2014 - April 2019

Web Developer

Intelitec Solutions

Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway will close the loop on focusing solely on the bottom line.

December 2011 - March 2013

Health Information Clerk

Mississippi State Department of Health

• Collect and compile monthly reports • Order and maintain supply inventory • Answer phones and take messages • Greet and assist visitors • Train new clerks • Assist county offices with clerical duties • Assist coworkers with computer and technical issues • Using 10 Key to enter in reports

SEPTEMBER 2009 - JULY 2014

Teller

Pike County National Bank

• Counted vault and drawer daily • Opened and closed drive thru • Trained new tellers • Transported money between branches • 10 key

MAY 2008 - SEPTEMBER 2009

Education

Southern New Hampshire University

Bachelor of Arts
Graphic Design In 3D Modeling and Animation

GPA: 3.632

August 2017 - Present

Southwest Mississippi Community College

Associates of Science
Web Development

GPA: 3.67

2007 - 2009

McComb High School

GPA: 3.8

2004 - 2007

Skills

Excellent filing and organizational skills
  • Able to take accurate phone messages and deliver messages promptly
  • Able to operate and troubleshoot various office equipment
  • Excellent computer skills
  • Proficient in Word, Excel, Outlook, and PowerPoint • Proficient in using Apple iOS devices (i.e iPhones, Ipods, Ipads and mac computers)
  • Experience in computer web development
  • Experience in appropriately handling confidential paperwork and client information
  • Excellent customer service experience
  • Experience in troubleshooting customer websites through our IIS Servers
  • Experience in maintaining and inputing customer information in Active Directory

Awards & Clubs

  • Citizenship Award (Mccomb High School)
  • Member of Phi Theta Kappa (Southwest Mississippi Community College)
  • Graduated with Honors (Mccomb High School)
  • Graduated with Honors (Southwest Mississippi Community College)
  • Member of Bear Trackers (Southwest Mississippi Community College)
  • Dean's List Winter 2019 (Southern New Hampshire University)
  • Presidents's List Winter 2019 (Southern New Hampshire University)