Rules For Computer Tech Support

(Submitted by Chris Collett)

A peek into the thoughts of computer techs worldwide OR An end
user's guide to technical services.


 1. When a tech says he's coming right over, log out and go for
    coffee. It's no problem for us to remember 2700 network passwords.

 2. When you call us to have your computer moved, be sure to leave it
    buried under half a ton of postcards, baby pictures, stuffed animals,
    dried flowers, bowling trophies and Popsicle art. We don't have a life,
    and we find it deeply moving to catch a fleeting glimpse of yours.

 3. When tech support sends you an e-mail with high importance, delete
    it at once. We're probably just testing out the public groups.

 4. When a tech is eating lunch at his desk, walk right in and spill
    your guts out and expect him to respond immediately. We exist only
    to serve and are always ready to think about fixing computers.

 5. When a tech is at the water cooler or outside having a smoke, ask
    him a computer question.  The only reason why we drink water or
    smoke at all is to ferret out all those users who don't have eMail
    or a telephone line.

 6. Send urgent eMail ALL IN UPPERCASE.  The mail server picks it up
    and flags it as a rush delivery.

 7. When you call a tech's direct line, press 5 to skip the bilingual
    greeting that says he's out of town for a week, record your message,
    and wait exactly 24 hours before you send an eMail straight to the
    director because no one ever returned your call. You're entitled to
    common courtesy.

 8. When the photocopier doesn't work, call computer support.
    There's electronics in it, right?

 9. When you're getting a NO DIAL TONE message at home, call computer
    support. We can even fix telephone problems from here.

10. When something's wrong with your home PC, dump it on a tech's chair
    with no name, no phone number, and no description of the problem. We
    love a good mystery.

11. When you have a tech on the phone walking you through changing a
    setting, read the paper. We don't actually mean for you to DO
    anything, we just love to hear ourselves talk.

12. When we offer training on the upcoming OS upgrade, don't bother.
    We'll be there to hold your hand after it is done.

13. When the printer won't print, re-send the job at least 20 times.
    Print jobs frequently just disappear into the cosmos for no reason.

14. When the printer still won't print after 20 tries, send the job to
    all 68 printers in the office. One of them is bound to work.

15. Don't use online help. Online help is for wimps.

16. If you're taking night classes in computer science, feel free to
    go around and update the network drivers for you and all your
    coworkers. We're grateful for the overtime when we have to stay
    until 2:30am fixing them.

17. When you have a tech fixing your computer at a quarter past one,
    eat your lunch in his face. We function better when slightly dizzy.

18. Don't ever thank us. We love this AND we get paid for it!

19. When a tech asks you whether you've installed any new software on
    this computer, lie. It's nobody's business what you've got on your
    computer.

20. If the mouse cable keeps knocking down the framed picture of your
    dog, lift the computer and stuff the cable under it. Mouse cables
    were designed to have 45 lbs. of computer sitting on top of them.

21. If the space bar on your keyboard doesn't work, blame it on the
    mail upgrade. Keyboards work much better with half a pound of muffin
    crumbs, nail clippings, and big sticky drops of Coke under the keys.

22. When you get the message saying "Are you sure?", click on that Yes
    button as fast as you can.  Hell, if you weren't sure, you wouldn't
    be doing it, would you?

23. Feel perfectly free to say things like "I don't know nothing about
    that computer crap".  It never bothers us to hear our area of
    professional expertise referred to as crap.

24. When you need to change the toner cartridge, call tech support.
    Changing a toner cartridge is an extremely complex task, and
    Hewlett-Packard recommends that it be performed only by a
    professional engineer with a Master's degree in nuclear physics.

25. When something's the matter with your computer, ask your secretary
    to call the help desk. We enjoy the challenge of having to deal with
    a third party who doesn't know anything about the problem.

26. When you receive a 30-meg movie file, send it to everyone as a
    high-priority mail attachment. We've got plenty of disk space and
    processor capacity on that mail server.

27. Don't even think of breaking large print jobs down into smaller
    chunks. God forbid somebody else might get a chance to squeeze into
    the queue.

28. When you bump into a tech in the grocery store on a Saturday, ask a
    computer question. We work 24/7, even while at the grocery store on
    weekends.

29. If your son is a student in computer science, have him come in on
    the weekends and do his projects on your office computer. We'll be
    there for you when his illegal copy of Visual Basic 6.0 makes your
    Access database flip out.

30. When you bring us your own no-brand home PC to repair for free at
    the office, tell us how urgently we need to fix it so your son can
    get back to playing DOOM. We'll get right on it because we have so
    much free time at the office. Everybody knows all we do is surf the
    Internet all day anyway.

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