FAQ

### FAQ Links

- GAMES PURCHASING
- PAYMENT QUERIES
- REFUND POLICY
- 24/7 LIVE AGENT SUPPORT
- HOLIDAY/MONTHLY DISCOUNTS
- Contact Us

Use the links to take you to your questions!(question are displayed at top)

## Main questions asked

### 1. How do I purchase a videogame?

Visit the games page and with your desired platform and game in mind choose what you would like to buy.

### 2. Which payment methods do we accept here?

We accept Paypal, credit cards, debit cards but you must verify age if purchasing a PEGI 18 videogame.

### 3. If i am not satisfied with my prodcut may I get a refund?

Refunds are available within 15 days of purchase if the game has been used and 30 days for sealed games, reciept is needed with physical purchases and order number for online purchases.

### 4. Where would I contact support for help with a query or order?

The contact page within the website inlcudes all contact details and methods to reach us.

### 5. Do we do discounts?

We do holiday discounts such as summer, Halloween, and Christmas discounts, as well as monthly discounts on select titles, with all information displayed on the homepage.