Daniel Duque
5639 W Leland Ave
Chicago, Illinois 60630
Cellular phone: 847-638-5003
Previous educational institution
Current educational institution
Summary Statement: Experienced bilingual Operations Manager with proven strengths in personnel management, elevating customer
experiences, troubleshooting, and advanced organizational skills. Successful leader in managing $6.1M - $7M businesses
through collaboratively working alongside corporate directors on key company projects and initiatives. My strong
interpersonal and professional communication skills that would complement the diverse culture at JP Morgan.
JP Morgan is ultimately where I would love to work for after/during school.
Short term goal: Begin my career at JP Morgan
Long term goal: Be successful at JP Morgan
Personal interests: socializing and working out
Old Navy Inc. (Oak Brook, IL)
April 2014 � Present
Senior Department Manager (Promoted)
� Manage a $7M store; coordinating 68 employees to drive sales, high customer satisfaction, and enhanced loyalty
� Surpassed credit card sales targets up to 23% every year
� Transformed the Old Navy Oak Brook store from 15th of 17 in sales performance to 3rd of 17
� Developed promotional sales presentations, lead key projects, and execute on company directives
� Provide administrative and technical support to Old Navy Inc. General Manager; effectively providing financial analysis of store KPIs, cash management and reconciliation, and performance benchmarking
� Utilized data to optimize employee working hours to guarantee that payroll aligned with budget allotments
� Developed team on processes & culture to ensure cohesiveness through building a team-oriented environment
� Mentored Store Managers on effective coaching, people development, compliance auditing and business processes to ensure a consistent management model from top-to-bottom
Old Navy Inc. (Skokie, IL)
November 2013 � March 2014
Business & Operations Manager (Promoted)
� Managed a $6.1M store; coordinating 54 employees to drive increased store sales, to ensure maintenance of store appearance, and to execute on strategic store initiatives
� Executed Compliance Audits to ensure that the location was meeting company standards and Illinois/U.S. law
� Utilized data analysis to optimize employee working hours to guarantee that store payroll finances aligned with store budget allotments
� Scheduled, and tracked employee shifts to manage labor finances, turnover, and seasonal store demands
Old Navy Inc. (Skokie, IL)
September 2009 � October 2013
Logistics Supervisor (Promoted)
� Entrusted to work with regional directors to relocate and remodel 12 Old Navy stores
� Analyzed employee productivity metrics to track performance; project efforts led to the development of standard employee measurements that were used for ongoing coaching and development
Old Navy Inc. (Skokie, IL)
August 2008 � September 2009
Sales Associate & Cash Handler
� Delivered elevated experiences to build lasting relations with customers in order to grow the brand and reputation of Old Navy
� Performed daily cash reconciliation procedures to validate that no cash variance existed in the store
Professional Skills
� Associates Degree � Oakton Community College
� Fluent in written and spoken Spanish
Feel free to reach me by E-mail
Technology I've used
| Software | Proficiency |
| Excel | Moderate |
| Word | Strong |
| Powerpoint | Strong |
Webpage designed by Daniel Duque: Last updated 10/18/2017
