The term �Globalization� refers to an interactive process , where people �closer together� through increasing the flows of product, services, and ideas using new technology called Infotech. In this process, however, corporations must work more efficiently and effectively than their competitors, and thus strive to implement Knowledge Management (including Learning Organization) that give them a competitive edge and capture economies of scale. This brings on the increasing demand of IT services (Data, E-Mail, VoIP, E-Commerce, etc.) so that it can aid in achieving proficiency, efficiency and �control� the maneuver of Global Competition. Strategies of corporations will now have to be able to respond the threats and opportunities brought on by this new technology. This remarkable combination of Knowledge Management, Knowledge Leadership, Infotech and Learning Organization creates a new level of sophistication and maturity management system that it did not happen before.
Performance Improvement is a continuous process of impartial strategic policy, and should be achieved through some phases controlled by 'the art of Knowledge Leadership'. In each phase, the steps are align or synchronized to support the achievement of business result. Watch your steps in structuring the concept of employees treatments, avoid the pit falls of segmentation approach that might arise from �just focussing on the motivational and reward techniques�. Explore your potential tacit knowledge leadership in structuring your behaviour to treat your employees and control interactive networks.
First phase, achieve a common vision of the desired nature of the business. It requires the creation of a strategy that positions the organization in its future business context, sets the direction for reengineering the business, identifies the opportunity and role of IT in fulfilling this vision, and identifies the need to restructure it.
The second one is for making the transition is to structure the solution. This is the role for the architects, who have a broad base of knowledge and experience and who can translate the vision into workable set of blue prints to enable construction to begin. This architects must be skilled at relating to the many and diverse interests involved in the change they are planning. The next milling stone is to develop and deploy the planned changes throughout the affected areas of the organization. The architects identify migration stages that define different delivery capabilities based on the organization ability to absorb change and to finance and provide resources for the various delivery projects. These stages involves work-systems redesign, user training, development of new applications and establishment of the required operational support capabilities.
To establish a comprehensive built-in improvement of operation, try to involving the on going measurement and operation of the reengineered business processes, and supporting IT infrastructure, with a focus on their continuing evolution and improvement. It enables to establishing a continuous learning organization in which individual with another one, a group with another one, which shorten the distance and time, so that everything becomes more effective and efficient. It means this enhancement will give added value to the whole company organization and more benefit for stakeholder. It will enable us to accelerate the growth of business activities, where we could easily get information on market demand, price competition, new product and service development, services rendered to the customers and other kinds of information which can support the whole activities of our business.
In line with the increasing need of information , Knowledge Leadership should be more familiar with sophisticated communication facilities and information technology, in order that all activities can be accomplished comprehensively and effectively. With the progress of technology, the production processes, formerly done in an integrated way in one place, nowadays can be divided and spread to all parts of the world according to the pattern which gives an optimum efficiency. It creates new culture of leadership which require the understanding of Customer Life Cycle and implementing Knowledge Management. The potential of new customer and the increased global competition leads to a different emergence of a new global market place.
Managing The Gap Towards The Second Curve
An Empirical Decision Analysis Study of a Telecom Company