A THREE DOT COM - Support Services

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As with any sophisticated system under heavy usage, the long-term reliability of any hardware or software system depends on the quality of support and maintenance. A system downtime can mean loss of revenue for our customers.

At A THREE DOT COM, we understand how demanding your job can be and how important it is for you to be confident of a quick and professional response. Based on our on-site support response log, each and every customer's data are recorded and monitored whereby allowing our technical support personnel to effectively identify and diagnose your system so that it could be fixed and rectified rapidly.

Technical Support

A THREE DOT COM believes that the beginning of good customer relations starts with honesty, and that includes letting the customer know up-front what to expect as our rates are fair and published.

Telephone Assistance

Telephone technical assistance is offered from 9.00 am to 5:00 pm, Monday through Friday. (# Excluding Saturday, Sunday and Public Holidays)

Customer Service Contact Number : +(60)1 6382 8338

Email : [email protected]

Regular On-Site Support Rates (Per Call)

Regular Definitions

Defined as work performed that is not considered out of Kuala Lumpur & Petaling Jaya areas. This includes work performed at the Client’s place of business or work performed at a mutually agreed upon location.

Our regular on-site technical support is offered based on the rate block listed below. The following rates structure are applicable from Monday through Friday.

Monday - Friday Rates

9.00 am to 5:00 pm

Per hour or part thereof

RM 250.00

5.00 pm onwards until 12:00 pm Midnight

Per hour or part thereof

RM 350.00

After Midnight

Per hour or part thereof

RM 400.00

Saturday, Sunday & Public Holiday Rates

9.00 am to 5:00 pm

Per hour or part thereof

RM 300.00

5.00 pm onwards until 12:00 pm Midnight

Per hour or part thereof

RM 400.00

After Midnight

Per hour or part thereof

RM 450.00

Note :

·        Regular On-Site Per Call assistance will only be provided if deemed necessary to necessitate a site visit if the following telephone based troubleshooting is not successful and/or upon request by customer.

·        Regular On-Site Per Call charges does not include labour charges and the cost of spare parts supply or items required for replacement that may be stolen, lost or broken, through misuse or willful damage, or through unlawful interference with the equipment or mechanism.

·        Regular On-Site Per Call rates are only applicable for Kuala Lumpur and Petaling Jaya area located in West Malaysia only.

·        The Regular On-Site Per Call rates stated above does not apply for our monthly, quarterly or yearly Equipment Maintenance Contract and Outstation Customers within Malaysia.

This pricing policy and our service terms is subject to changes without prior notice. Support services will be provided according to the quoted prices, terms and conditions in place at the time the services are used / offered.

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