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GLOBAL POV CONTRACT (GPC)
MTMC has awarded a two-year contract valued at $394 million to American
Auto Logistics, Inc., of Woodcliff Lake, NJ The Global Privately Owned Vehicle (GPC)
contract consolidates all the Vehicle Processing Centers (VPC) except Alaska under a
single contractor. The new contract not only consolidates operations, but brings some new
quality of life iniatives with it:
- Complete POV processing within 1-hour, for
both drop off and pick up.
- Two new VPCs were added, Atlanta, GA and
Orlando, FL.
- On-site settlement for damages less than $500 is now an
option. If both the member and the contractor agree while you are still at
the vehicle processing center that your claim can be settled for $500 or less, you may
elect a "quick payment option." The contractor will pay you the amount of your
claim immediately at the vehicle processing center. While your acceptance of such a
settlement is final with respect to the claimed damage, you may still file a claim for any
additional damage discovered and reported within a reasonable period of time after leaving
the port. If your claim cannot be settled on the spot you may still file a claim with the
government claims office. * The contractor is now required to provide a "Claims
Instruction Sheet" that provides all the details of the claims process.
- Inconvenience Claims: In the event of an
inconvenience caused through the fault or negligence of the contractor, e.g., POV does not
arrive as scheduled, the contractor shall acknowledge receipt of inconvenience claims
filed by the customer within fifteen (15) calendar days of the date of submission. The
contractor shall review each such claim on a case-by-case basis and, based on the
circumstances of each case, pay, decline, or make a firm settlement offer in writing to
the claimant within forty-five (45) calendar days of the date of the submission. *
Inconvenience claims are between the member and the contractor exclusively.
- Two ways to check the status of your POV.
Each VPC now has a toll free 1-800/888 number. Members should be provided both the origin
and destinations toll-free numbers at the origin VPC. The second way to check on your POV
is through the Internet at: http://www.whereismypov.com
A new requirement for members shipping
POVs out of the United States is to provide one certified (notarized) and two copies of
the original or certified copy of the vehicle title. The title must include the VIN or if
the vehicle does not have a VIN, the product identification number. Any vehicle title
indicating a lean holder must have a certified (notarized) letter attached authorizing
exportation of the vehicle. These requirements are in accordance with the US Customs
Regulations 19 CFR 192.2, Title 19. (Prior to this contract the processing of POV
shipments was recognized as a government process and we were exempt from this
requirement.)
To ship a long-term (12 months or longer) leased POV,
you must also provide written authority from the leasing company. The authority must
include the company’s acknowledgment that return shipment prior to the next PCS is a
private matter between it and you. All requirements stated in the lease are your
responsibility.
For more information see the
"Shipping Your Pov Pamphlet" dated 24 Nov 98, now available on-line at http://144.100.189.52/property/gpov/
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