Tim Ramey
17 N. Gray Street
New Palestine, IN 46163
(317) 835-6356
timothy.ramey@yahoo.com


PROFILE
Proven customer service and sales professional with experience in building strong rapport with customers and associates based on knowledge, professionalism, and integrity. Areas of expertise include leading subordinates, processing orders, resolving customer issues, general office principles, practices, and procedures. Team player with emphasis on quality.

SKILLS
* Ability to delegate and train others.
* Extremely computer literate.
* MS Office: Excel, Word, PowerPoint, Access.
* TCP/IP, networks and HTML publishing.
* Type 40 WPM.

EXPERIENCE
Lead Service Advisor/Assistant Manager - 2008 - Present
Oak Motors, INC, Indianapolis, IN
* Increased service department customer satisfaction and profits.
* Implemented and controlled cost saving measures on inventory and vendor usage.
* Evaluated service advisors and technicians.
* Exceeded customer satisfaction & billable hours per repair order goals.
* Provided accurate and timely repair estimates.

Service Advisor/Parts Clerk - 2006 - 2008
R&W Automotive, New Palestine, IN
* Ensured timely delivery of parts for retail customers, repair technicians and wholesale accounts.
* Provided accurate automotive troubleshooting and parts advice to customers.
* Examined vehicle and discuss with customer nature and extent of damage or malfunction.
* Maintained current parts inventory to maximize sales and boost percentage of repair and turn ratios.

Count Desk Officer - 1998 - 2006
State of Indiana, Pendleton, IN
* Fielded over 200 calls daily.
* Utilized offender information database to process inquiries, transfers, release offenders, write reports and provide information to management.
* Coordinated all transportation and release of offenders with various staff.
* Maintained control of offender accounting process to ensure all actions taken were in accordance with applicable institution policies and standards of ethical conduct.
* Legally responsible for the accurate accounting of 1800 maximum security offenders at all times during a 12 hour shift.

EDUCATION
Associate of Science, Marketing - 1990
Davenport University, Kalamazoo, MI